Alana Levido Email & Phone Number

Building and maintaining client relationships, while delivering measurable results in employee engagement & sales and channel incentive programs.

Vancouver, Canada Area

- To lead and take full accountability for the strategic planning of each account in order to identify and pursue opportunities and new relationships at all levels within client accounts, working closely and collaboratively with appropriate specialists and resource areas.- To collaborate in the design of client proposals creating compelling solutions that meet client needs, enable BIW Canada to win business competitively, and deliver appropriate levels of profit to the business. This is to be done in a collaborative style, working with all resources areas to ensure solutions are deliverable in a timely way.- To actively identify, qualify and close business opportunities within existing accounts and upsell existing projects. - To present and gain approval for client account plans through presentation and review with the President and Account Director.- To proactively build relationships at all levels within each client account up to and including board level. - To present and lead proposals and presentations in order to convert client opportunities.- Responsibility for delivering an agreed Gross Profit target and accurate reporting of progress towards this including orders, quotes and pipeline.- Work closely and collaboratively with CSDs, CSMs, PDs and PMs to ensure accurate and timely financial reporting of client projects.- Consistent use of the company systems and procedures to manage client details, capture actions from account plans, plan opportunities and report progress.- To support delivery team and Finance in the management of client commercial terms and timely payment of invoices.

Vanoucouver Bc

Customer Contact & Issues Resolution- Act as a liaison between merchandise vendors and our main Call Centre to answer program inquiries. Above and beyond our clients’ needs, we are committed to providing efficient, friendly, and accurate program support to our participants. - Handling internal manual processes associated with our Program Awards Centre, Accounting & Warehouse teams including: manual refunds, file claims with the freight companies, inventory adjustments.-Direct participant contact for issues resolution via email or phone. - Foster and strengthen relationships with merchandise vendors. Issues resolution with orders.Accounting Support- Maintaining & management all credits owed by vendors following returns of merchandise. Sending credit memos to Accounting team for processing. - Tracking aged orders that have not been marked as shipped and have not been invoiced. Ensuring that these orders have actually been sent by our vendors. If they have not, ensuring credit is issued back to our account.Recognition Services- Assist with item selection for our clients to select when receiving Service Anniversary awards. - Ensure all pricing and images are operating in accordance with program rules. - Maintain and monitor selections on a monthly basis to ensure quantity or items per level and pricing is correct and in accordance with program parameters.Assistance for Merchandise and ECommerce Director- Monitor product loading in eCatalog ensuring data feeds are loaded as per vendor agreement and report all major Vendor and platform data issues. Approve new items as required following specifications set out by Director.- Assist with manually loaded file feeds, updating with vendor as per availability/pricing and updating in OM.- Uploading images for manual items created on the platform in a timely manner and fixing images that are not showing on the catalogue.

Edina, Minneapolis

- Work cross functionally with Team Lead, Marketing Manager, and other Enrollments Specialists to drive participant engagement and improve customer relations by enhancing user experience with Foodservice Rewards services.- Communicate with current participants of current promotions and program benefits.- React to participants' account problems to alleviate participants issues.- Work individually on special projects as they occur.

Duluth, Minnesota Area

- Affected the visibility of multiple webpages through SEO and SEM tactical research.- Published a blog to effectively communicate customer experience and current promotions.- Audited competitors social media platforms determining valid channel opportunities and expansion.- Performed detailed data analysis to evaluate trend webpage usage. - Conducted research to develop website material through the collection of new content.

Vancouver, Canada Area

•Developed strategy to enhance visual communication to support the non-profit organization•Effectively communicated with customers, while continuously exceeding their desired needs•Merchandized a variety of products to meet daily sales quota

Associate Certificate In Project Management

Bachelor Of Arts (B.A.), Marketing & Management

Activities and Societies: NCAA Division III Women's Hockey Team, Kaleidoscope Multicultural Club