Alana Martin Email & Phone Number

Brisbane, Queensland, Australia

Maintain positive Invoicing outcomes as an individual, and as part of the Accounts Receivable team. Continue to provide support and training to the Account Receivable Officers, and work closely with the Accounts Receivable Supervisor, to ensure work allocations to the team are optimised, and will provide the most successful outcomes for the team as a whole. Achievements:Maintained positive Invoicing outcomes for the business, whilst also taking on Credit Control duties, include Debt Collection, Daily Banking and Credit Card Transaction reconciliation, using Salesforce, MYOB Exo and Netsuite. Continued to successfully manage Court Statement Invoicing for 2 major jurisdiction, maintaining complicated charging rules and deadlines, to remain in line with the contracts. Utilised Microsoft Excel to calculate and generate large volume statementsCollaborated with the Accounts Receivable Supervisor to devise a training program for the Accounts Receivable Officers, to ensure the continued development of skills throughout the team

Brisbane, Australia

Accurately and efficiently processed invoices for party clients on a daily basis, including processing credit card payments and refunds. Provided a high level of customer service to internal and external clients, and was tasked with the sole responsibility of processing high-value court statements, maintaining relationships with the courts, and managed deadlines for both party and court invoicing. Achievements:• Consistently maintained a high volume of party invoices raised daily, and managed monthly deadlines, ensuring all invoicing was completed on time.• Personally processed invoiced volumes higher than the KPI target for the team, on regular basis.• Liaised with clients regarding the payment of overdue invoices, refunds and disputes regarding invoices, and was given the responsibility of approving refunds based on the status of the accounts. • Successfully managed various high-volume court statements, maintaining high levels of accuracy and ensuring all deadlines were met. Fostered relationships with the courts and other Auscript departments to ensure all queries were resolved in a timely manner. • Updated and streamlined invoicing processes to increase productivity and efficiency, creating and re-writing process documentation and overseeing all training of new staff, as well as existing staff, in new tasks. • Duty managed the Invoicing team on multiple occasions while the Supervisor was on extended leave, overseeing the completion of all invoicing tasks by the deadlines, as well as trained as a back-up for supervisor tasks, such as exporting invoicing data into MYOB Exo for processing, and creating new client accounts.

Brisbane Cbd

Provided exceptional support to the Sales team, by accurately processing customer contracts, requests and enquiries within a timely manner, as well as ensured all aspects of customer billing were accurate, therefore maintaining the Company’s excellent Customer Service and billing record.Achievements:• Consistently exceeded KPI monthly target of 85% for Exceptions Management by a minimum of 4%.• Consistently Exceeded KPI monthly target of 93% for Retail Contract Transfers by a minimum of 2%.• Could be relied upon to work additional hours to ensure transfers and billing completed on time during busy periods. • Fostered great working relationships with team members and other departments, often putting in measures to maintain morale during high-stress periods.

Milton, Brisbane

Liaised with Suppliers (via email and telephone) to answer queries regarding invoicing and payments within the shortest time-frame possible and processed changes to supplier listings, including bank details, property ownership and contact details. Supervised the invoicing process for all regions to ensure deadlines were met, whilst still maintaining a high level of accuracy and assisted with the implementation of a new Virtual Credit Card payment system in 2013. Achievements:• Personally processed approximately 30,000 invoices per month using the bulk upload system with few errors, as well as responded to supplier queries and feedback after payment to ensure a high level of accuracy was maintained.• Assisted with the implementation of the new Virtual Credit Card payment system, collaborating effectively with multiple departments to develop new procedures and practices. These were then employed to efficiently assist Suppliers and Wotif staff alike during the transition.• Developed various email templates to streamline the transfer to the Virtual Credit Card system, allowing the Wotif staff to accurately and efficiently respond to supplier queries, and in turn increase productivity.

Milton, Brisbane

Delivered exceptional customer service to all Wotif.com Accommodation customers and suppliers; assisted with cancellations, general enquiries, complaints and relocations in an efficient and friendly manner, in order to encourage repeat business, customer loyalty and positive word of mouth.• Consistently exceeded the monthly performance target of 80% for calls, emails and processed invoices, receiving 100% on a regular basis. • Received written positive feedback from customers on multiple occasions. These varied from booking cancellations to complaints, with customers praising the high level of customer service provided. • Entrusted with secondary tasks such as, monitoring the administration email inboxes and the fraud dashboard, as well as training new staff.

Chermside And Virgina, Brisbane

Worked autonomously within the store to provide excellent service to customers and perform various tasks involved in managing day to day operations, including cash handling and sales, restocking shelves, ordering merchandise and followed guidelines to ensure all equipment met health and safety standards. Strived to provide the best possible experience to customers and engage in dialogues that encouraged repeat patronage.

Chermside, Brisbane

Worked within a team to provide an exceptional level of service to customers and followed guidelines in order to meet the high quality standards set by Nandos Corporate. Consistently exceeded the expectations of my superiors and performed various tasks during each shift, including cash-handling, food preparation in compliance with food safety regulations and overall cleaning. Assigned to the co-ordination of orders during busy shifts; leading to the development of great organisation and time-management skills.

Post-Graduate Diploma Of Secondary Education, Drama And English

Bachelor Creative Industries, Drama And Dramatics/Theatre Arts, General