Alan Angelo Email & Phone Number

Peoria, Il, Us

The Client Solutions Manager is responsible for coordinating the implementation and improvement of client programs within the Healthcare vertical at Teleperformance. They act as a liaison between the client and the company, and work directly with the client to manage, monitor, and communicate activities. The Client Solutions Manager leads the creation of action plans in response to escalated issues and oversees Teleperformance services while leading a team of Department Managers to achieve client deliverables through high-performing teams.

United States

Peoria, Illinois Area

Director-level responsibilities for domestic lines of business generating revenue in excess of $21MM annually. Accountable for all client communications and compliance to deliverables in accordance with statement of work (SOW) requirements.• Collaborates with internal and external partners to provide initiatives consistent with best practices of customer care aligned with overall strategy.• Enhance customer experiences by collaborating with business excellence teams to identify root-causes, identify opportunities, and recommend and implement solutions to drive high customer satisfaction and NPS scores.• Direction of multiple project teams providing strategic leadership to ensure alignment of goals.• Delivery of quarterly business reviews and strategic business reviews communicating across management.• New business development. Includes RFP responses, sales and solutions presentations and contractual items such as SOW development.

Responsible for overseeing the operational management of client accounts in the packaged goods vertical, including establishing an excellent working relationship with client, coordinating the setup and maintenance of assigned programs, handling timely resolution of program and client problems, and continued analysis of program performance in order to continuously enhance the business relationship with each client account.• Experience managing accounts with Fortune 100 call center clients.• Developed and monitored timelines for multiple projects simultaneously.• Strong project management, communication and problem-solving skills.

Senior sales and marketing executive for one of the nation’s leading domestic suppliers of prescription foot and ankle orthoses. Successfully introduced medical technology product to market. Managed all sales and marketing activities, including lead generation, trade advertising, trade shows, account development / management and pricing. Supervise a staff of inside sales and support personnel, as well as an external outsourced team. Conceptualized effective marketing campaign geared toward niche medical market.

Leadership responsibility for strategic marketing and integrated communications initiatives supporting the company’s overall branding strategy aligned with sales goals and objectives. Charged with strategizing, directing and implementing creative, integrated, effective and measurable communications as a competitive edge for the business services company of 5000 employees marketing to Fortune 100 clients. Handled all aspects of both internal and external communications.

Responsible for overseeing the operational management of client accounts in the packaged goods vertical, including establishing an excellent working relationship with client, coordinating the setup and maintenance of assigned programs, handling timely resolution of program and client problems, and continued analysis of program performance in order to continuously enhance the business relationship with each client account.• Experience managing accounts with Fortune 100 call center clients.• Developed and monitored timelines for multiple projects simultaneously.• Strong project management, communication and problem-solving skills.