• SolarWinds Maintenance and Management• Acronis Backup Maintenance and Management

• Provide second-level technical support to airport staff and passengers for hardware, software, and network issues.• Troubleshoot and resolve reported IT incidents efficiently and effectively to minimize disruption to airport operations.• Assist airport personnel with IT-related questions, problems, and requests in person, over the phone, or via email.• Maintain a ticketing system to log, track, and prioritize support requests. Ensure accurate and timely ticket documentation.• Perform maintenance, upgrades, and replacements of IT equipment, including computers, printers, scanners, and other peripherals.• Install, configure, and troubleshoot software applications, including airport-specific systems and general office software.• Assist with network connectivity issues, including Wi-Fi, wired connections, and VPN access for both staff and passengers.• Ensure adherence to airport IT security policies and protocols, including user access controls, password management, and antivirus updates.• Offer remote assistance to users as needed, utilizing remote desktop tools to troubleshoot and resolve issues.• Keep track of IT inventory, including hardware and software licenses, and assist in procurement as required.• Contribute to disaster recovery and business continuity plans, ensuring critical IT systems can be restored in case of emergencies.• Ensure compliance with industry regulations and standards related to airport IT operations, such as TSA security requirements.• Monitor IT systems for potential issues and proactively address them to minimize downtime and disruptions.

• Support to troubleshoot and apply new API's to the customer application or integration.• Promote product and service enhancements on behalf of our Priority users.• Optimize our self-help channels to better enable our users to address their questions, improve internal and external product documentation to scale and optimize our global issue resolution workflows.• Use data to identify and surface product insights and trends from user interactions.

• Identifying and providing the customer's needs to ensure they are satisfied.• Troubleshooting Stripe issues via email, live chat or on the phone.• Keeping detailed records of customer interactions and being in charge of customer account details.• Helping customers to review their charges and explaining the reasoning behind it.

• As I was moving to Ireland, in order to continue learning and acquiring experience in the development technology field, my partner and I agreed that I continue to work remotely as a freelancer.•Developing websites, troubleshooting and updating existing web applications using HTML5, CSS, Javascript and frameworks as jQuery and Bootstrap.• Providing customer service for computer hardware and software. Troubleshoot issues related to our company's accounts or any other miscellaneous tasks in the field as determined by the manager. • Working under the supervision of senior developers, assisting with coding, testing, design adjustments and client reviews.

• Working as a self-employed so I can have the 'freedom in terms of time' to be able to study and improve my knowledge.

• I started working at a kitchen’s cleaning section, and, after showing determination to learn the duties of the job, and having my English improved, I was relocated to the meal preparation section and after keeping highly committed, I was promoted to a staff trainer.• Training and empowering new employees, helping them at any time, for any situation.• Performing and delivering the product according to company standards so that the customer is completely satisfied.

• Development of initial petitions, intermediation of petitions; also, first and second instance appeals.• Seeking solutions to pre-judicial litigation and avoiding monetary or time loss for partner companies.• Keeping cases and files organised in the internal system, legal research.• Responsible for the corporate client portfolio, about 1,500 active cases.• Responsible for the portfolio called Major Cases, which are cases of high added value.• Direct mediation with managers of the bank Santander Brazil.• Legal support to the billing department, helping other solicitors to succeed in their case, and providing support in all administrative tasks, such as phone handling, email and correspondences and meeting clients.

• Responsible for drafting legal letters and applications to the Court of Justice.• Developing cases by drafting legal documentation and reports.• Providing support related to general litigation matters, keeping cases and files organized.• Typing and filing all sorts of legal documents and correspondences.• Providing support in all administrative tasks, such as phone handling, email and correspondences, meeting the public and legal research.

• Maintaining information systems and networks, upgrading and installing new hardware or software, and performing troubleshoot. Also doing back up to all data and managing network security.• Responsible for the maintenance and care of the printer network.• Our team was responsible for developing websites for CVC’s partners and implementing the 'Web Agent' system on them.• Provision of ongoing technical advice and support to the customers using chatbot, email and phone calls.• In those days, we developed websites using HTML5, CSS, PHP, and JavaScript languages.