Alana Rhodus Email and Phone Number
Alana Rhodus work email
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Alana Rhodus personal email
ABOUT ME:I am a creative problem solver who thrives on tackling meaningful challenges. I love partnering with customers, knowledge experts, and cross-functional teams to identify potential solutions, deploy initiatives, measure outcomes, and refine over time. Enthused by each stage of the customer journey, I implement processes that scale incredible customer experiences. I developed the Maturity Curve by partnering with the top CSM and created the talk track to easily prompt change through achieving milestones, leading to increased ROI and revenue. I am skilled at taking the time to deeply understand customer needs and develop strategic plans, demonstrated through my Enterprise SaaS experience with logos such as Salesforce, Paycor & Qualtrics. I am a passionate developer of people in marketing tech and feel energized helping them learn best practices and develop confidence in their role.SPECIALITIES: Customer Success + ExperienceSaaS, including Marketing Tech, B2BChampion BuildingStrategy, Operations ManagementEnablement Product Adoption Retention + ExpansionPlanning + Organization, my super power
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Client Success ManagerModular MarketingIndianapolis, In, Us -
Enterprise Account ManagerLob Apr 2024 - Present -
MemberCustomer Success Collective Jan 2024 - PresentThe Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again! -
Director Of Customer Experience OperationsPfl.Com Jan 2023 - Jan 2024-Created + scaled CS programs to activate and support the customer journey, reducing churn from 15% monthly to 5% -Launched + built enablement to empower CSMs, develop skills + elevate the customer experience, contributing to 20% revenue growth YoY-1:1 CSM coaching with a focus on increasing customer value, impact, expansion + mitigating risk -Collaborated cross-functionally with Marketing, Product + Shared Services to operationalize the CS org -
Enterprise Account DirectorPfl.Com Aug 2022 - Jan 2023-Managed $5 mil in revenue across three enterprise accounts, achieving 100% customer retention-Trained + mentored CSM to increase revenue by adding value, providing data/insight analysis + nurturing contacts -Account strategy through BU segmentation, driving focus, adoption + opportunity through account plans
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Senior Strategic Customer Success ManagerPfl.Com Dec 2020 - Aug 2022-Actively drove towards customer goals + outcomes, impacting adoption + leading to a 290% increase in revenue-Provided recommendations, supported or challenged strategy to ensure customer realizes ROI, impacting send velocity by 556%-Conducted touchpoints to inspire, providing observations + trends, leading to action to increase direct mail performance, ensure retention and revenue
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Customer Success ManagerPfl.Com May 2019 - Dec 2020-Managed, retained + grew a book of 25 mid-market accounts -Guided customers on how to use automated direct mail platform, consulting on best practices + providing strategic recommendations to exceed customer goals -Conducted QBRs, syncs, program consultations + solution presentations to lead to net revenue retention
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Sales & Account ManagerInnerworkings Feb 2016 - Apr 2019Greater Chicago Area-Responsible for the success and retention of enterprise client, operating as lead contact and senior vendor liaison for $2.5 million book of business -
Account ManagerInnerworkings At Morningstar, Inc Oct 2014 - Feb 2016Chicago-Managed and grew a book of business for midmarket clients by maintaining relationships and building print/promo marketing campaigns that lead to strong ROI
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Senior Account ExecutiveInnerworkings Aug 2013 - Oct 2014Chicago-Responsible for increased revenue generation from strong client base and additional prospects
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Account ExecutiveInnerworkings Feb 2012 - Aug 2013Greater Chicago Area-Drove sales from small to mid-sized clients, manage accounts from the beginning of the sales cycle to providing a single sourced solution for marketing print procurement
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Light Industrial Employment Specialist/Account ManagerExpress Employment Professionals Dec 2009 - Dec 2011Provided staffing solutions for light industrial companies. Full cycle recruiting, account management and inside sales to increase client base. Maintained client relationships via visits and quality checks to ensure happiness w/ our service. -
Customer Service Reprensentative/Sales SupportDavid'S Bridal Feb 2009 - Dec 2009Challenged daily to provide the utmost customer service and motivation for sales consultants to achieve sales goals. Responsible in this management role to ensure that store operations ran smoothly and clients feel satisfied by always providing a positive and productive environment. -
Administrator/ReceptionistOffice Team Uk Aug 2008 - Nov 2008Provided general administrative support. Gained confidence in working for a variety of different companies resulting in flexibility and wide-spread industry knowledge.
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Marketing InternRock It Fashions Jun 2008 - Aug 2008This experience was very valuable in working in an international atmosphere and increasing my exposure and expertise in the showroom sales industry.Praised for "turned on" personality; ambition, opportunity discovery and follow through. Persistent in all sales calls, reports and promotion development and implementation.
Alana Rhodus Education Details
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Marketing
Frequently Asked Questions about Alana Rhodus
What company does Alana Rhodus work for?
Alana Rhodus works for Modular Marketing
What is Alana Rhodus's role at the current company?
Alana Rhodus's current role is Client Success Manager.
What is Alana Rhodus's email address?
Alana Rhodus's email address is ar****@****lob.com
What schools did Alana Rhodus attend?
Alana Rhodus attended University Of Dayton.
Who are Alana Rhodus's colleagues?
Alana Rhodus's colleagues are Dore Joann Brooks, Jamal Al Marraki, Rosángela Betancourt Carrillo, Andrea Cabrera Gaspar, Hunter Schwanbeck Muxfeldt, Irael Vouiton Bull, Benicio Delpereira.
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