Alana Rhodus Email & Phone Number

Indianapolis, In, Us

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-Created + scaled CS programs to activate and support the customer journey, reducing churn from 15% monthly to 5% -Launched + built enablement to empower CSMs, develop skills + elevate the customer experience, contributing to 20% revenue growth YoY-1:1 CSM coaching with a focus on increasing customer value, impact, expansion + mitigating risk -Collaborated cross-functionally with Marketing, Product + Shared Services to operationalize the CS org

-Managed $5 mil in revenue across three enterprise accounts, achieving 100% customer retention-Trained + mentored CSM to increase revenue by adding value, providing data/insight analysis + nurturing contacts -Account strategy through BU segmentation, driving focus, adoption + opportunity through account plans

-Actively drove towards customer goals + outcomes, impacting adoption + leading to a 290% increase in revenue-Provided recommendations, supported or challenged strategy to ensure customer realizes ROI, impacting send velocity by 556%-Conducted touchpoints to inspire, providing observations + trends, leading to action to increase direct mail performance, ensure retention and revenue

-Managed, retained + grew a book of 25 mid-market accounts -Guided customers on how to use automated direct mail platform, consulting on best practices + providing strategic recommendations to exceed customer goals -Conducted QBRs, syncs, program consultations + solution presentations to lead to net revenue retention

Greater Chicago Area

-Responsible for the success and retention of enterprise client, operating as lead contact and senior vendor liaison for $2.5 million book of business

Chicago

-Managed and grew a book of business for midmarket clients by maintaining relationships and building print/promo marketing campaigns that lead to strong ROI

Chicago

-Responsible for increased revenue generation from strong client base and additional prospects

Greater Chicago Area

-Drove sales from small to mid-sized clients, manage accounts from the beginning of the sales cycle to providing a single sourced solution for marketing print procurement

Provided staffing solutions for light industrial companies. Full cycle recruiting, account management and inside sales to increase client base. Maintained client relationships via visits and quality checks to ensure happiness w/ our service.

Challenged daily to provide the utmost customer service and motivation for sales consultants to achieve sales goals. Responsible in this management role to ensure that store operations ran smoothly and clients feel satisfied by always providing a positive and productive environment.

Provided general administrative support. Gained confidence in working for a variety of different companies resulting in flexibility and wide-spread industry knowledge.

This experience was very valuable in working in an international atmosphere and increasing my exposure and expertise in the showroom sales industry.Praised for "turned on" personality; ambition, opportunity discovery and follow through. Persistent in all sales calls, reports and promotion development and implementation.