Alana Riddell Email & Phone Number

Exceed assigned net-retention goals on a monthly, quarterly and yearly basisEstablish and maintain trusted relationships with a portfolio of clientsAcquire a thorough knowledge and understanding of customer needs and requirementsExpand relationships with existing customers by proposing solutions that meet their objectivesConsistently grow book of.

Manage a team of account managers to meet/exceed objectives and key resultsHire, train, motivate, lead and coach team membersMonitor lead processes and metricsEnsure effective use of sales systems, such as Salesforce and OutreachMeet or exceed all monthly and quarterly team objectivesServe as role model to team through individual results and best.

Seattle, Washington

Meet and exceed growth objectives by growing and expanding revenue and engagement in a managed book of business beyond initial contract activationWork closely with clients to build and implement account plans and strategies to ensure growth, engagement and success of a managed book of business. Duties include: sponsorship start-up, technical support.

Manage a team of Account Managers responsible for minimizing churn and increasing monthly reoccurring revenueMaximize territory performance by analyzing key metrics, creating strategic solutions, and assisting with execution as necessary to achieve desired resultsContinuously develop team members through routine goal setting, genuine mentorship, and.

Greater Seattle Area

Manage an average of 450 clients while providing the highest level of customer service and support using Salesforce.comProspect within my book of business to target for upselling/cross-selling other Avvo products, such as our proprietary SaaSMentor and train new hiresAssist clients in the content and design of their Avvo profile and advertisements Support.

Responsible for supporting and fostering client relationships Reviewed all major deliverables to ensure quality standards and client expectations are met Aware and in pursuit of opportunities for account growth and new businessNegotiated contracts with current and potential clientsUpsold current clients on new support plan

Performed vendor gap analysis on top marketsNegotiated deals with potential partnersWorked with vendors to make sure all orders were accepted within SLA guidelinesDocumented and relayed detrimental carrier issues to the CEOBuilt positive relationships with multiple carriers to ensure we were receiving the best service possibleEnsured all orders were.

Ensured that processes within the department operated efficiently and effectivelyNegotiated contracts with trucking companies such as USF Reddaway, Roadway, and Old DominionImplemented processes to comply with strict Vendor Compliance Agreements to avoid chargebacks. Resulted in savings in excess of $3000 per monthManaged a team of 8 individualsHelped to.

Created brochures and flyers using Microsoft PublisherTrained and scheduled new employeesProcessed USPS, UPS, and FedEx shipmentsProficient in point of sale functionsSupervised all escalated customer service issues

Bachelor Of Science - Bs, Business Management

Education record

Education record