Alana Tavernier Email & Phone Number

San Francisco, California, Us

Consumer Lending Shared Services Analytics Leader managing a team comprised of 70+ US and International employees. Responsible for risk and cross Consumer Lending analytics, reporting, and data. Resolution of issues and control breaks. Provides governance and oversight for key risk programs related to data, technology, analytics, and reporting. Focused on the reduction of risk associated with End User Computing Tools. Model Risk Officer for Consumer Lending driving awareness and compliance to policy and regulations. Actively involved in driving Diversity, Equity, and Inclusion efforts across Consumer Lending. Member of Wells Fargo Analytic Leadership Council.

San Francisco, California, Us

• Primary point of contact for risk management reporting, analytics, capabilities and solutions related to legacy Payments Virtual Solutions, Innovation and the new Consumer Lending organization formed in February 2020.• Key contributor to team growth from 32 team members in December 2018 to 117 team members in June 2020. • Defined and executed strategy around providing insights versus data to enhance risk management, including training and recalibration of the team regarding process level Risk Management, and the development of a reliable, single source of truth with data quality controls in place. • Identified and rolled out optimal program and process level metrics, measuring performance over time through implementation of data-driven insights and Risk Management dashboards.• Enhanced risk reporting through production of 150 risk reports and 12 executive dashboards to identify and manage risk. • Implemented robust Issues Management dashboard, celebrated as best in class by Wells Fargo Chief Financial and Chief Compliance officers.• Developed new risk management tools such as the control information hub and process binder, affording risk managers a 360-degree view of their processes serving as means to effectively manage risk. • Facilitated identification of risk and controls for 250+ high risk business processes, implementation of appropriate metrics, reporting, creation of analytical solutions to fortify risk management program and ensure meticulous alignment with bank’s risk management framework.• Established quality assurance routines for documented processes, risk, and controls, including corresponding training for 250+ process risk management employees.

Charlotte, Nc, Us

• Led the Financial Intelligence Unit’s Global Detection and Monitoring Team, heading team of 80 to monitor the Bank’s transactions for potentially suspicious activity, customer risk assessment processes, Economic Sanctions screening, GFCC’s data program, and GFCC’s technology portfolio of more than $40M.• Oversaw Global Financial Crimes Compliance (GFCC) data management program, establishing appropriate metrics and controls for data leveraged for AML monitoring Economic Sanctions screening, and conducting investigations.• Worked to guarantee that 100% of transactions that could pose AML risk were being monitored and appropriate controls were in place on the data being monitored for AML activity. • Led team to drive quality improvements in data being monitored for potentially suspicious AML activity. • Managed team through multiple high priority assessments and audits. Responded to 35 audits domestically and internationally, and 35 written assessments internationally regarding the AML program, the result was the issuance of one low severity issue raised by audit. • Introduced team vision to elevate Global Detection and Monitoring team to the “team of choice, which operates in excellence, and is value driven”, focusing on employee development, teamwork, empowerment and passion. • Delivered 6% increase in employee satisfaction scores, from 80% to 86%.

Charlotte, Nc, Us

• Managed team of 80 overseeing project management, functional and regression testing, release implementation, code management, strategy, and governance for Consumer Banking customer and account data systems, presiding over a $50M technology portfolio. • Team provided data to key consumer banking businesses and channels, including online banking, ATM, banking center, mortgage, credit card, and small business, with technology portfolio budget and acquisition of an additional $20M in additional funding bringing the portfolio budget from $30M to $50M.• Enhanced project intake and prioritization process with annual strategic planning and budgeting processes, while increasing rigor in project management routines and oversight and implementing monthly Business Reviews for Technology Executives.• Standardized capacity and resource planning across team in response to cost cutting and efficiency initiatives.

Charlotte, Nc, Us

• Oversaw team of 150+ Service Delivery Managers, Project Managers, Business Analysts, Developers and Production Support resources in conjunction with $27M technology portfolio.• Steered end-to-end business delivery, enabling functionality, technology strategy, and daily maintenance of key applications driving enterprise marketing efforts.

Charlotte, Nc, Us

• Took charge of development, production support, and business analyst teams for Banking Center applications, including the teller system, processing approximately 5M daily transactions. • Partnered with key stakeholders across Operations, Testing, and Environment Support to ensure delivery of system enhancements, including four direct reports, 67 designers, developers, and business analysts.

Charlotte, Nc, Us

• Led development team for consumer facing company site, including the implementation of initiatives leading to an increase of online sales from 630K to 5.2M units from 2004 to 2007. • Website hosted more than 8M unique, daily visitors and consisted of 66 micro-sites, interfacing with 26 backend systems to support 28 lines of businesses. • Drove process improvements across the organization to enhance customer experience, speed to market, associate growth as well as offshore engagement strategy in conjunction with team of seven direct reports and 120 developers. • Contributed to strategic planning activities and monthly reviews with the business while handling resource and capacity planning for the development organization.

Charlotte, Nc, Us

• Managed team of up to 50 developers, responsible for all maintenance and enhancements for Consumer Real Estate, Insurance, Premier Banking, GWIM, and Small Business websites tied to the bank’s primary site. • Partnered with line of business partners daily to understand strategic direction, offer technology solutions to grow sales, provide development estimates for new projects, prioritize funded initiatives, and understand overall business requirements. • Performed technical design and code reviews while contributing to associate career development, performance reviews, and compensation decisions.

Charlotte, Nc, Us

• Coached Six Sigma green belt candidates, developing new process for offering Homebuyer Education to potential Bank of America customers. • Selected to serve as Six Sigma lead for rollout of new product utilizing DFSS methodology for credit blemished borrowers.

Boston, Ma, Us

Marketing IT Project Lead (2002 – 2003)• Presided over Marketing IT projects targeted at driving revenue growth and digitization of processes. • Implemented Livelink workflow tool, enabling digitization of any approval process.E-Commerce Technical Lead (2001 – 2002)• Managed development responsibilities for gepolymerland.com, a global B2B website generating approximately $6.2B in sales over a three-year period. • Led team of up to 20 software engineers globally, including code reviews, training, workload management, and prioritization of defects and enhancements. • Developed release and deployment processes based on Systems Development Lifecycle (SDLC) and Design for Six Sigma (DFSS) methodology. E-Commerce Technical Specialist (1999 – 2001)• Championed maintenance, support and enhancements related to gepolymerland.com. • Implemented new three-tier architecture website while serving as project lead and JAVA developer for new technical implementations such as Single Sign On. • Automated the release and deployment process and created training course for developers.

West Hartford, Us