Alana Toy, Icgb Email & Phone Number

Greater Atlanta Area

Served as project expert and main point of contact; defined and executed projects (including financials) and success factors to influence the impact from proposed changes for post-merger integration initiatives within the retail distribution channels and across eChannels covering the southeast region of the United States including Georgia, South Carolina, Florida, Tennessee and Alabama.• Coordinated the cross functional effort between Retail, Corporate Real Estate, and eChannels to deploy new capabilities to the branch network.• Managed program roadmap to enable successful delivery of iterative and sequenced program components; identified world-class retail distribution and operating models across industries for best practice.• Spearheaded channel migration efforts, worked with marketing, incentive and HR teams, corporate communications, and others, to achieve targets and create sales capacity.• Acquired and maintained field intelligence on competitor activities and branch capabilities.• Managed programming for portfolio of physical points of presence across the network, ranging from remote ATMs to full-service Nexus branches.• Developed strong relationships with regional and area leaders and market leadership including distribution support partners, in pursuit of common organizational goals.

Marietta

Led sales and service activities around new account acquisition for loan and deposit growth, including high-impact market activities around investment conversations with customers.

Marietta, Ga

Oversight for 16 branch locations and branch managers; responsibility for key operations, optimizing resources, mitigating risk and enabling top performance at each branch.• Increased productivity from bottom percentile to top 15; managed a team of direct and indirect team members, addressed human resources and people management issues while working to attract, retain and develop talent, efforts resulted in significant reduction in turnover.• Coordinated various corporate campaigns.• Provided timely updates and status reports on acquisition, deposits and participation to business partners and senior management.• Designed and developed coaching and action plans to ensure consistent implementation of the Sales Playbook and client experience expectations.

Marietta, Ga

Oversight of sales, service, operations and the associate experience for 8 branch locations.• Evaluated the overall effectiveness of branches through statistical analysis.• Developed new curriculum for branch managers resulting in improved on-boarding.• Recruited, hired and provided career development for all teammates within the area.

Marietta

Responsible for the direct and indirect sales and service activities of a consumer branch. • Partnered with customers to identify financial needs; acquired new accounts, expanded loan growth, and/or increased deposit growth. • Ensured branch teammates complied with federal, state and company rules and regulations. • Selected to lead high impact market activities, including investment conversations and leading from the front.

Woodstock, Ga

Collected, compiled, and organized data within the Composite Health System to develop reports and meet administrative requirements.• Implemented strategic staff placement plan to increase client satisfaction scores and sales. • Increased sales by 30% through the development and execution of specific sales strategies.• Spearheaded numerous high impact divisional initiatives and projects, including teller referral curriculum and banker classes. • Functioned as the Habitat for Humanity representative in Cherokee County.

Chicago, Illinois

Oklahoma

Grand Junction, Colorado, United States

Grand Junction, Colorado, United States

Call Center Reservation Specialist.