Alana Toy, Icgb Email & Phone Number

Greater Atlanta Area

• Served as project expert and main point of contact; defined and executed projects (including financials) and success factors to influence the impact from proposed changes for post-merger integration initiatives within.
• Coordinated the cross functional effort between Retail, Corporate Real Estate, and eChannels to deploy new capabilities to the branch network.
• Managed program roadmap to enable successful delivery of iterative and sequenced program components; identified world-class retail distribution and operating models across industries for best practice.
• Spearheaded channel migration efforts, worked with marketing, incentive and HR teams, corporate communications, and others, to achieve targets and create sales capacity.
• Acquired and maintained field intelligence on competitor activities and branch capabilities.
• Managed programming for portfolio of physical points of presence across the network, ranging from remote ATMs to full-service Nexus branches.

Marietta

Led sales and service activities around new account acquisition for loan and deposit growth, including high-impact market activities around investment conversations with customers.

Marietta, GA

• Oversight for 16 branch locations and branch managers; responsibility for key operations, optimizing resources, mitigating risk and enabling top performance at each branch.
• Increased productivity from bottom percentile to top 15; managed a team of direct and indirect team members, addressed human resources and people management issues while working to attract, retain and develop talent.
• Coordinated various corporate campaigns.
• Provided timely updates and status reports on acquisition, deposits and participation to business partners and senior management.
• Designed and developed coaching and action plans to ensure consistent implementation of the Sales Playbook and client experience expectations.

Marietta, GA

• Oversight of sales, service, operations and the associate experience for 8 branch locations.
• Evaluated the overall effectiveness of branches through statistical analysis.
• Developed new curriculum for branch managers resulting in improved on-boarding.
• Recruited, hired and provided career development for all teammates within the area.

Marietta

• Responsible for the direct and indirect sales and service activities of a consumer branch.
• Partnered with customers to identify financial needs; acquired new accounts, expanded loan growth, and/or increased deposit growth.
• Ensured branch teammates complied with federal, state and company rules and regulations.
• Selected to lead high impact market activities, including investment conversations and leading from the front.

Woodstock, GA

• Collected, compiled, and organized data within the Composite Health System to develop reports and meet administrative requirements.
• Implemented strategic staff placement plan to increase client satisfaction scores and sales.
• Increased sales by 30% through the development and execution of specific sales strategies.
• Spearheaded numerous high impact divisional initiatives and projects, including teller referral curriculum and banker classes.
• Functioned as the Habitat for Humanity representative in Cherokee County.

Chicago, Illinois

Oklahoma

Grand Junction, Colorado, United States

Grand Junction, Colorado, United States

Call Center Reservation Specialist.