Alan Baillie Mba Cmgr Mcmi Email & Phone Number

Semi Retired and enjoying a new vocation in life driving touring coaches throughout Europe.Stress free and allows for use of all my skills especially dealing with people of all ages and cultures.I especially enjoy operating in Germany and Italy.

Aquired by Oracle. Transferred in same job role as previous

Responsible for Total Service Delivery to Regional Customer Base.Managing a team of Service Account Managers (SAMs) responsible for the service relationships with key Customers in the UK & I.North Region includes: North England, Scotland, Ireland & Gibraltar

Duties and responsibilities:• Establish Everlogic in Scotland with a sound business plan for profitable long term growth• Initial Business Development and Opportunity Identification• Profit & Loss• Drive and Implement Business Plan• Support of Everlogic Group Goals and direction• Partner and supplier Relationships• Customer Satisfaction• Employee management and Care• ISO9000 Quality compliance

Responsible for the support of Pre-sales and the delivery of Digital’s Network and Systems Integration portfolio through the direction and management of teams of Technical Consultants and Project Managers within Scotland, Midlands and the North of England.Business Management, Pre-Sales Support, Solution Design, Project Management, Technical Delivery, Administration, Costs, Profit & Forecasting, People Development Planning, Salary Planning, Time Reporting, Utilisation, Escalations and Customer Satisfaction.

Responsible for Profit & Loss/Expenditure control within ScotlandResponsible for Revenue and Margin growth and the identification and development of new business opportunities within Scotland.Responsible for total customer satisfaction within the above business area.Responsible for the career development and continued motivation of direct reports including Network Consultants, Bid Managers, Project Managers and Administrators.