Álan B. Email & Phone Number

Santa Catarina, Brasil

Blumenau, Santa Catarina, Brasil

Atendimento ao cliente Linx via chat, telefone, e-mail e acesso remoto, através de chamados e com critérios de SLA;Sistemas de automação de postos de combustíveis (Autosytem), troca de oléo (JetOil, Inforlub) e demais aplicações correlatas;Atendimento às áreas Fiscal, Comercial, Faturamento, PCP/Suprimentos (Estoque), Financeiro, Contábil, Controladoria, Serviços, Infra;Aplicação da correção/resolução identificada, acompanhando o cliente em testes para certificar que sua solicitação foi atendida;Identificação de bugs do produto considerando a regra do varejo e as diferentes soluções dos clientes;Classificação do contato do cliente objetivando gerar indicadores para análise referente aos tipos de acionamentos recebidos;Registro e quantificação do desvio de produtividade gerado ao longo do dia para definição de ações de melhoria em produtividade;Identificação e sugestionamento da criação de conteúdos para a base de conhecimento com objetivo de atender o auto serviço onde o próprio cliente busca sanar suas necessidades sem acionar a área de suporte;Jornada de trabalho 12x36;Experência com trabalho home-office.

Condado De Galway, Irlanda

Exchange in the city of Galway, country Ireland, focusing on learning fluent english language, with experience and coexistence in the Language Institute with students from different countries.Residence: Traditional irish family home and private residence with students from Germany, USA, Spain and Brazil. Institute of Languages: Galway Cultural Institute (GCI) – Galway – Ireland.

Novo Hamburgo E Região, Brasil

As a Support Analyst, the main roles were:• Provide support to users in the area of Technology Infrastructure (CIGAM customers and partners);• Attendance and monitoring of requests through service orders (S.O.) of infrastructure;• Support for installation and configuration of Oracle/MSSQL Database;• Support for ERP implementation procedures and update of releases (CIGAM customers and partners);• Management and modeling of operational and other kinds of reports;• User management on ERP;• Management and updating of licenses configured on ERP.As a Software Testing Analyst (Quality Control) the main roles were:• Support to the areas: Controller, Commercial, CRM/Billing, PCP/Supplies (Inventory), Financial, Accounting, Controllership, Services, Infra;• Analysis, requirements gathering of functional solution and definition of strategies for testing;• Homologation of the functionalities of the programs involved in the change of the system, according to the CIGAM Development Standard (PDC) and current development policies, as well as the homologation of the set of functionalities of the system and registration of the results of the tests applied;• Verification of the definitions recorded in the function of the software, as well as if the user manual and version documentation are consistent with the operation of the system, including its updates;• Execution, development and updating of scripts, plans and test cases (for internal use and / or in customers);• Homologation of versions in customers according to the pre-established test plan;• Interaction and assistance of business analysts, systems analysts and programmers (developers), when necessary.

Novo Hamburgo E Região, Brasil

• Assistance and support in the area of Technology Infrastructure to users (head office and branches);• Support to users of the ERP system and registration of requests through service orders (S.O.);• Management of users and computers (Samba server);• Network sharing control;• Maintenance and operation of firewall (Linux - Squid), DNS, DHCP;• Configuration of local and networked printers;• Operation and configuration of workstations Windows family, Windows 2003 Server and Linux servers.

Novo Hamburgo E Região, Brasil

• Assistance and support in the area of Technology Infrastructure to users (head office and branches);• Management of users and computers (Active Directory);• Network sharing control;• Maintenance and operation of firewall (Linux - Squid), DNS, DHCP;• Configuration of scripts (VBScript) for the company's servers;• Backup Routines;• Configuration and management of the printer park;• Operation and configuration of servers and workstations Windows family, Windows 2003 Server, Windows 2003 Server, Linux servers, MAC OS.

Novo Hamburgo E Região, Brasil

• Users support;• Maintenance of microcomputers;• Formatting and reinstallation of systems.

Associate Degree In Information Security, Information Security

Technician, I.T.