Alan Berlett Email & Phone Number

Baltimore, Maryland, United States

Baltimore, Maryland, United States

Manage day to day operations of the Parkville location while floating to other locations as needed. Assist optical trainer with onboarding and training of new opticians. Assist patients with selecting frame and lens options as well as understanding their managed vision care benefits. Bill insurances and place orders for RX eyewear. Inspect all incoming orders for quality and accuracy.Ranked 4th highest in eyeglass lens sales in the entire company.Averaged $40,000 per month in lens sales during my first year.Ranked 1st in the company for sales of Essilor Eyezen lenses

Washington Dc-Baltimore Area

Contribute to daily operations at a newly opened store in a downtown shopping area. Coach all associates on effectively sales, upselling, and customer service techniques and educate staff on all lens options, product features, and eyewear lines. Consult with customers on prescription lens options, frames, and non-prescription sunglasses. Check all RX orders for accuracy and completeness. Ensure all completed eyewear meets company and ANSI / ISEA quality standards for cosmetics and Rx accuracy. Improved customer service, engagement, and customer satisfaction survey scores. Increased YTY optical sales and achieved high closing and upselling rates.

Baltimore, Maryland Area

Orchestrated startup and grand opening of a new location and helped build a team of 18 employees. Managed 4 opticians and offered full-service eye exams. Increased annual sales by 60%. Successfully launched contact lens product lines. Ranked 4th in the Mid-Atlantic region. Consistently achieved 105-110% of sales goals. Boosted sales by 11% by sharing in-depth knowledge of lenses and with teammates and educating staff on recommending the best lens for each customer. Kept error-based returns below 5%. Led district with an optician-experience score of 90%+. Worked closely with and mentored 4 apprentices that developed into Certified Opticians.

Washington Dc-Baltimore Area

Managed a 5-person sales and customer service team at a high-volume mall location with an on-site optometrist. Achieved 100-105% of annual sales goals and improved district ranking. Established a custom-centric sales model and created efficient workflow for sales team, resulting in consecutive record-breaking sales days. Increased Net Promoter Score from 70% to 80%+. Realized significant financial impact of PQRS and E-Rx for clients by achieving Medicare compliance, resulting in 2% savings for receipts and securing an additional 2% bonus. Reduced error-based returns by 10% year-over-year.

Washington Dc-Baltimore Area

Completed over two years of lab production work as a Lab Technician before transitioning to an Optician role at a VSP open access provider. Utilized SERVE sales model to drive new business. Consistently exceeded daily sales goals by 10% while still meeting other KPI’s and deliverables. Ranked #1 in goal attainment. Manufactured eyewear to strict quality standards while reducing order lead times by 5%. Increase average sale price by 10-20% by analyzing and maximizing insurance benefits.

Pursued An A.A. Degree

Graduated