Alan Bern Email and Phone Number

Proving advisory services to qualified investors to identify, acquire and operate investments in the animal health industry.

Specializing in commercial, personal and ranch insurance products.

Led multi-national team of developers to customize and configure open source practice management system to meet the unique challenges and opportunities of VitalPet. Utilized wide range of business knowledge to contribute to cross-functional teams on a wide variety of operations and finance projects. - Converted practice management system (EMR). Reviewed open source software package to understand strengths and weaknesses; worked with developers to design, test and implement custom upgrades (Agile); partnered with transitioning hospital leadership teams to build unique change management solutions; successfully converted 7 hospitals in 12 month period. Result: recognized over $50,000 in annual savings.

Oversaw day-to-day operations of a multi-million dollar community-focused veterinary hospital. Established and implemented hospital procedures to strengthen both business and medical operations. Partnered with clients to improve service quality and breadth of offerings to meet their needs. - Facilitated hospital recovery. Analyzed hospital strengths and opportunities for growth after the loss of two highly established veterinarians; created communications and marketing plan to promote new medical staff members; rebuilt website and implemented new technologies within the hospital to improve image. Result: doubled new client acquisitions and grew bottom line revenue 30% year over year.

Managed all non-clinical aspects of a growing multi-physician veterinarian practice. Provided business and HR leadership to a staff of multiple physicians and eight paraprofessionals. Maintained inventories, staffing levels and client revenues at or above hospital targets. - Grew year-over-year hospital revenue. Lead staff to increase patient volume; partnered with the medical staff to ensure available services met client’s needs, right-sized staff to pace hospital growth. Result: grew year-over-year revenue by over 35%. - Increased “Top Box” client satisfaction scores. Analyzed recent client service trends to identify opportunities for improvement; created three step action plan for increasing satisfaction; ensured staff buy-in and successful adoption of each element. Result: increased “top box” overall client satisfaction score by 30+ points within 90 days.

Have successfully coordinated and grown the second largest Tulane University Alumni Association chapter outside of New Orleans. Annually coordinate 12-14 events ranging in size from 20-250+ attendees with the assistance of three co-chairs and approximately 12 volunteers. - Manage and document an annual operating budget exceeding $30,000.- Work with senior development officers to identify and qualify potential donors.- Selected to chair the Class of 2001 10th Reunion Class Gift campaign.- Executive Committee Board Member - 2010/2011

Coordinator for Signature Services (September 2009-August 2010)- Increased average daily census within the Signature Suites for three consecutive quarters- Cultivated Signature Suites referrals internally and externally though relationships with the administrative, nursing and medical staffs- Acted as point of contact for all VIPs as determined by the administration of Memorial Hermann Hospital - Assisted in the coordination and education of unit employees by conducting one-on-one and department wide in-services- Ensured all standards of service were met and exceeded by unit staff- Co-chaired the Human Resources Employee Advisory Council on the retention, recognition and rewarding of employeesPatient Representative (January 2007-September 2009)- Successfully resolved patient concerns, complaints and grievances through the employment of exceptional listening and problem solving skills- Researched and drafted response letters to written grievances submitted to administration following CMS guidelines- Twice recieved hospital-wide award for the positive impact I had on the patient experienceHyperbaric Observer (October 2005-January 2007)- Provided superior clinical care within the department of Hyperbaric Medicine

Successful member of the sales and marketing team. - Coordinated the planning and execution of the company's 2003/2004 online and print marketing campaign. - Managed the redesign and launch of the company’s website.