Alanbert Alano Email & Phone Number

Jacksonville, Florida Area

• Implement effective standard store operating practices.• Provide helpful and accurate information to customers about a specific type of product or products they need.• Establish customer loyalty and build good customer relationship by providing exceptional service to each customer.• Utilize the Learning Lounge employee tool available online in order to be more knowledgeable on upcoming and existing products.• Work fast paced/multi-tasking environment.• Meet performance expectations and enforcement of department goals, plans and schedules.• Assist in moving received materials or storage areas to other designated areas.• Ensure warehouse is available and safe for all employees by organizing work area at all times.• Assist in counting of physical inventory.

Jacksonville, Florida Area

•Customer service oriented that handles inbound and outbound calls.•Deliver information by receiving and distributing communications.•Utilized Microsoft office software including but not limited to Outlook, Excel, Access, and Word.•Served customers by preparing daily reports of customer activities and scheduling for appointed tutors; answering questions; confirming appointments; forwarding messages.•Coordinate new tactics to better serve customers and increase academic productivity.

Jackosnville, Florida Area

•Served customers by finding the right solution and service to their specific needs.•Generated sales primarily by engaging multiple customers.•Introduced customers to advance products in a confident and knowledgeable manner.•Handles expedited requests for pick-up and deliveries from/to other store locations.•Receives payment by cash, check, credit card and issues refunds, receipts, or change due to customers.•Assist in shipping and receiving, checking in merchandise and placing items on racks and shelves.