Alan Hoffer Email & Phone Number

Round Rock, Texas, Us

• Support role as stakeholder on Boeing NIS governance committee. • Performed Transmission Technician work and other perform other types of related telecommunication (LAN/WAN/DESIGN) work for the Boeing Company under contract with Dell Technologies. • Circuit turn-up, configure, redline design, and repair of complex telecommunication circuits, telecommunications and UPS equipment at various locations throughout the Puget Sound and Oregon.• Install/disconnect fiber, copper circuits, and telecommunication equipment in Boeing Data Centers, NCC’s and DCN closets throughout manufacturing plants and buildings.• Install/disconnect copper and fiber cross connects from DEMARC Location, DSX1, DSX3, and FDP panels in the Boeing Data Centers, NCC’s and DCN closets throughout the PNW.• Troubleshoot complex circuit transport issues between buildings using JDSU 6000, SideKick, meter, OTDR, and other types of telecommunications and fiber test equipment. • Replace defective transport telecommunication equipment, which includes Fujitsu 4100 and 4100ES shelf T-1 line, OC3, and OC12 cards, Fiber SPF’s, NEC RC-23D Mux equipment with Low and High Speed T-1 cards, ADC PairGain CO and remote shelves, RAD mux equipment, Adtran CSU’s, various types of routers & switches, Netsure Power Equipment, ADC and Tripplite UPS’s, Cisco Network Equipment which use copper and fiber mediums.• Troubleshoot/repair Netsure power equipment and testing battery banks.• Installed and configured microwave equipment (Air Fiber and Ex-Alt) in NCC’s and DCN closets • Install/disconnect DSX1, DSX3, FDC panels in NCC’s and DCN closet.• Install/disconnect SiteBoss equipment in NCC’s and DCN closets.• Maintaining SLA’s in HP Service Manager and Global Service Engagement Platform (GSEP).• Created/update/manage databases for telecommunication equipment inventory.• Ship out equipment to domestic and internationally localities with the need to understand offloads, ITAR and other Government regulations.

Duluth, Georgia, Us

Short-term contract work from | October 3, 2013 – December 4, 2013 and July 29, 2014 to present for BlueStream Professional Services at the AT&T Wireless Central Office in Tacoma and Burien Washington and Verizon Central Office in Remond, Washington.• Performed fulltime level 3 and 4 central office contract work for Bluestream Professional Services at the AT&T Wireless Central Office in Tacoma, WA.• Supervised three contractors at the AT&T wireless central office.• Installed and laced into ladder racks and risers, fiber optic cabling, category 6 wiring and DC power wire.• Terminated fiber and wiring at fiber optic shelves, category 6 patch panels & DC distribution buses.• Tested and troubleshot wiring issues.• Installed ladder racks and fiber trays in the central office for data wiring and fiber cabling.

Shrewsbury, New Jersey, Us

Short-term contract work for EPlus Technology Inc at the Facebook Data Center.• Performed network engineering work for EPlus Technology Inc for circuit turn-up and testing work in at the Facebook Data center in Seattle, WA.• Completed the installation of two Cisco ASR 9001’s, one Cisco 2901, and patch panel in to the data center racks.• Routed and installed Category 6 wiring from the NIU over the ladder racks into racking area for to the Cisco 2901 router.• Installed asynchronous high density NM16 card and CAB-OCTAL-ASYNC octopus cable into the Cisco 2901 router and connected the octopus cabling to the RJ45 patch panel.• Installed Category 6 wiring from the patch panel router through the data center racking to the console ports of Cisco ASR1001’s, ASR9001’s, Aruba 3600 Firewall’s, Cisco 6504 switches, Palo Alto PA-2050 switches, and Cisco 3945 routers.• Terminated the cabling with RJ45 modules, tested the cabling with network cabling analyzer, and connected the cabling to the console ports.• Connected laptop computer to the Cisco 2901, opened a terminal session, and used Cisco IOS commands to check the routers configuration was setup properly and to confirm that there was no alarms on the router.• Called the Senior Network Engineer, setup a Cisco WebEx session and provided remote access to the router to confirm the router was working properly and that he could gain access to the other onsite equipment.

Hanover, Maryland, Us

Federal Contract work for Bonneville Power Administration• Participated in a team to research and document existing telecommunication and related equipment, including wire, coaxial, and fiber tracing.• Performed documentation of telecommunication equipment at BPA substations and radio stations by updating and correcting errors in the facility telecommunications drawings.• Documentation included in finding anomalies and any pertinent issues, then by marking up As Built prints and reference prints using dynamic drawings print and a dynamic pen. Uploading the As Built dynamic prints for drawing development in CAD software.• Provided professional engineering expertise in assisting engineering design team and field personnel in all aspects of documentation.• Performed inventorying of the facilities telecommunications equipment and upkeep of telecommunication equipment. • Locating and documenting software firmware and version numbers in the Cascade database.• Accessing dated material via Cascade database, verifying information contained within, making needed assessments, changes, and recording this information into an Excel database.• Reading configuration files of assorted telecommunications equipment, capturing data and reporting appropriately.• Researching, reporting on missing information, and correcting the information on data sheets and bill of materials.• Attended weekly meetings and provided weekly minute updates providing engineering team status updates of our progress on projects being worked on and what had been completed.• Provided written weekly minutes to district engineer and telecommunication engineering team.• Provided feedback at meetings on issue found and made suggestion on how the process could be improved. • Performed basic filing and document management.

Philadelphia, Pa, Us

Federal Contract work for Federal Aviation Administration / Harris Corporation• Performed work for the Harris Corporation as an IT Specialist at four different Harris programs (FAA Federal Telecommunications Infrastructure, Western Electricity Coordinating Council, Veterans Administration, and 7-11 Digital Signage Program).• Traveled to customer sites to install, maintenance, and repair telecommunications circuits, network/telecommunications and RF radio equipment in order to support compliance of service level agreements.• Performed service acceptance of newly installed telecommunications circuits and equipment using drawings, TAC bulletins, and test equipment to verify it meets the required specifications.• Follow and complete complex detailed maintenance request data sheets, drawing change designs, and TAC bulletins to make changes-upgrades to existing services and/or equipment.• Performed troubleshooting of switched packet, DDS, DS0, DS-1, DS-3, and OC-SONET telecommunications circuits and equipment, and then complete detailed field incident reports.• I worked with the following Harris’s proprietary equipment: Harris Intraplex chassis/channel cards and Harris Stratex Microwave Radios/Transceivers. • I installed, troubleshot, and configured the following IP equipment by using the native OS language like Icicle, IOS, or by using integral WEB browser software and/or integral SNMP connection: Eastern Research’s DNX11, Intelligent Switch Patch’s, Data Probes, Campus Stars, Cisco 1700, 1800, 2800, 3800, 3900, ASR1001, ASR9006 routers, Cisco Catalyst switches, and the 4240 Intrusion Prevention System, as well as many other types of network and telecommunications equipment that is installed in the FAA facilities.• Provided Tier II and III remote support to Harris PNOCC in order to help facilitate configuration changes, remote access, and security hardening, • Preformed site surveys, checking and documenting wiring anomalies issues on As Built prints.

Atlanta, Georgia, Us

• Traveled to customer sites to do troubleshooting, preventative maintenance and repairs on NCR auto teller machines in support compliance of service level agreements that NCR has with its customers.. • Traveled to customer sites to do installations, repairs, network management, and multi-vendor maintenance support for AT&T, Dell, and Cisco on telecommunications circuits, computers, and network equipment in order to support compliance of service level agreements that NCR has with its customers.• Perform Tier II and III work on products and services of medium to high complexity, which include enterprise level servers, mainframe computers and peripherals as well as routers, switches, wire access point products, and telecommunications equipment (Cisco ASR1001, Cisco 1700, 1800, 2800, 3800, 3900, & 7200 series routers, Cisco 3750 and 6500 Catalyst series switches, Cisco Aironet, and other types of network and telecommunications equipment).• Perform second line preventive maintenance and repair on Auto Teller Machines (robotic equipment) and other types of electromechanical equipment that NCR manufactures or services for its customers.• Perform network and systems management by providing configuration and remote access to networking equipment, so that Cisco Vice or the Network Operations Center could gain access to the equipment and/or make configuration changes and the complete hardening of the security features on the network equipment.• Provided customer service and training to the end user.• Completed and uploaded field and security incident reports.• Trained and mentored new employees.

San Leandro, Us

Contract work for Covad Communications• Performed contract work for Covad Communications as a field engineer.• Installation, service, and troubleshooting of ADSL, SDSL, IDSL, and T-1 telecommunications circuits for government, businesses and residential premises.• Install, service, and repair digital signage equipment and video on demand for restaurants and hotels.• Worked with a wide variety of modems, routers, and CLEC switches.• Responsible for the turn up and provisioning of telecommunication circuits using NOSS tools, LOOP GUI’s, MLT LOOP tests, and other types of Layer 2 and 3 applications to verify the circuit is within specifications.• Performing Transmission Technician work troubleshooting circuits from the customer’s premises to the ILEC central office (Century Link and Verizon), checking and clearing the central offices for customer connectivity, and performing cross connects at the CO.• Installation, configuration, and troubleshooting of DSL, CSU and T-1 modems and routers (Cisco, Netopia, Motorola, ActionTec, Samsung, 3-Com, Belkin, Linksys, Netgear, D-Link and others.• Organize, manage, track, and order inventory and then reconcile inventory records on a monthly basis.• Perform customer service work to Covad’s customers (AT&T, Verizon, MCI, Speakeasy, MegaPath and other companies) by acting as a representative for each of these companies and then perform installations and service work under that company’s brand for their customers.• Trained and mentored new employees.

Millersville, Md, Us

Contract work for Siemens Building Technologies• Performed contract work for the Siemens Building Technologies as a fire alarm confidence testing technician.• Troubleshoot fire panels for malfunctions and false alarms.• Troubleshoot circuits for opens and shorts in the wiring.• Conducted smoke detector and heat detector confidence testing using the Solo 330 smoke detector tester and Solo 461 heat detector tester to facilitate functional detector testing on fire equipment for business.• Conducted testing of smoke detectors using Solo Trutest in order to measure the sensitivity of the smoke detectors.• Conducted and performed testing of smoke and flame duct detectors.• Conducted testing on manual pull stations, water flow switches, valve tamper switches and on signaling devices.

• Installation, programming, service, and technical support of digital security alarm systems, access control, CCTV, and fire systems.• Install, program, and service of electronic key systems and PBX's. Installation and service of computers, local, + wide area networks (LAN)(WAN).• OEM and programmer for windows based computer systems. • Setup the company website using HTML, JavaScript, and Microsoft Front Page.• Train employees to become Journeyman Technicians. • Provide customer service and technical support to end users.• Performed contract work to ADT, New York, NY., as an Low Voltage Technician from September 0/1997 to October 1998.

• Install, service and repair of commercial and residential security, fire, + CCTV systems.• Programmed and installed digital alarm and fire systems.• Instructed customers on proper operation and minor maintenance of their alarm equipment.• Trained by a Journeyman High and Low Voltage Electrician. 4000+ hours experience• Drive company vehicle to job sites.

Bachelor Of Science (Bs), Network And System Administration/Administrator

Certifications, Cisco Products

Certifications, Quantum San Products

Computer Engineering Technology

Dc Electronics I And Ii

Certification, Blue Print Reading

Micromasters, Cybersecurity Fundamentals