Alan Hoffer Email & Phone Number

Round Rock, Texas, US

• Support role as stakeholder on Boeing NIS governance committee.
• Performed Transmission Technician work and other perform other types of related telecommunication (LAN/WAN/DESIGN) work for the Boeing Company under contract with Dell Technologies.
• Circuit turn-up, configure, redline design, and repair of complex telecommunication circuits, telecommunications and UPS equipment at various locations throughout the Puget Sound and Oregon.
• Install/disconnect fiber, copper circuits, and telecommunication equipment in Boeing Data Centers, NCC’s and DCN closets throughout manufacturing plants and buildings.
• Install/disconnect copper and fiber cross connects from DEMARC Location, DSX1, DSX3, and FDP panels in the Boeing Data Centers, NCC’s and DCN closets throughout the PNW.
• Troubleshoot complex circuit transport issues between buildings using JDSU 6000, SideKick, meter, OTDR, and other types of telecommunications and fiber test equipment.

Duluth, Georgia, US

• Short-term contract work from | October 3, 2013 – December 4, 2013 and July 29, 2014 to present for BlueStream Professional Services at the AT&T Wireless Central Office in Tacoma and Burien Washington and Verizon.
• Performed fulltime level 3 and 4 central office contract work for Bluestream Professional Services at the AT&T Wireless Central Office in Tacoma, WA.
• Supervised three contractors at the AT&T wireless central office.
• Installed and laced into ladder racks and risers, fiber optic cabling, category 6 wiring and DC power wire.
• Terminated fiber and wiring at fiber optic shelves, category 6 patch panels & DC distribution buses.
• Tested and troubleshot wiring issues.

Shrewsbury, New Jersey, US

• Short-term contract work for EPlus Technology Inc at the Facebook Data Center.
• Performed network engineering work for EPlus Technology Inc for circuit turn-up and testing work in at the Facebook Data center in Seattle, WA.
• Completed the installation of two Cisco ASR 9001’s, one Cisco 2901, and patch panel in to the data center racks.
• Routed and installed Category 6 wiring from the NIU over the ladder racks into racking area for to the Cisco 2901 router.
• Installed asynchronous high density NM16 card and CAB-OCTAL-ASYNC octopus cable into the Cisco 2901 router and connected the octopus cabling to the RJ45 patch panel.
• Installed Category 6 wiring from the patch panel router through the data center racking to the console ports of Cisco ASR1001’s, ASR9001’s, Aruba 3600 Firewall’s, Cisco 6504 switches, Palo Alto PA-2050 switches, and.

Hanover, Maryland, US

• Federal Contract work for Bonneville Power Administration
• Participated in a team to research and document existing telecommunication and related equipment, including wire, coaxial, and fiber tracing.
• Performed documentation of telecommunication equipment at BPA substations and radio stations by updating and correcting errors in the facility telecommunications drawings.
• Documentation included in finding anomalies and any pertinent issues, then by marking up As Built prints and reference prints using dynamic drawings print and a dynamic pen. Uploading the As Built dynamic prints for.
• Provided professional engineering expertise in assisting engineering design team and field personnel in all aspects of documentation.
• Performed inventorying of the facilities telecommunications equipment and upkeep of telecommunication equipment.

Philadelphia, PA, US

• Federal Contract work for Federal Aviation Administration / Harris Corporation
• Performed work for the Harris Corporation as an IT Specialist at four different Harris programs (FAA Federal Telecommunications Infrastructure, Western Electricity Coordinating Council, Veterans Administration, and.
• Traveled to customer sites to install, maintenance, and repair telecommunications circuits, network/telecommunications and RF radio equipment in order to support compliance of service level agreements.
• Performed service acceptance of newly installed telecommunications circuits and equipment using drawings, TAC bulletins, and test equipment to verify it meets the required specifications.
• Follow and complete complex detailed maintenance request data sheets, drawing change designs, and TAC bulletins to make changes-upgrades to existing services and/or equipment.
• Performed troubleshooting of switched packet, DDS, DS0, DS-1, DS-3, and OC-SONET telecommunications circuits and equipment, and then complete detailed field incident reports.

Atlanta, Georgia, US

• Traveled to customer sites to do troubleshooting, preventative maintenance and repairs on NCR auto teller machines in support compliance of service level agreements that NCR has with its customers..
• Traveled to customer sites to do installations, repairs, network management, and multi-vendor maintenance support for AT&T, Dell, and Cisco on telecommunications circuits, computers, and network equipment in order to.
• Perform Tier II and III work on products and services of medium to high complexity, which include enterprise level servers, mainframe computers and peripherals as well as routers, switches, wire access point products.
• Perform second line preventive maintenance and repair on Auto Teller Machines (robotic equipment) and other types of electromechanical equipment that NCR manufactures or services for its customers.
• Perform network and systems management by providing configuration and remote access to networking equipment, so that Cisco Vice or the Network Operations Center could gain access to the equipment and/or make.
• Provided customer service and training to the end user.

San Leandro, US

• Contract work for Covad Communications
• Performed contract work for Covad Communications as a field engineer.
• Installation, service, and troubleshooting of ADSL, SDSL, IDSL, and T-1 telecommunications circuits for government, businesses and residential premises.
• Install, service, and repair digital signage equipment and video on demand for restaurants and hotels.
• Worked with a wide variety of modems, routers, and CLEC switches.
• Responsible for the turn up and provisioning of telecommunication circuits using NOSS tools, LOOP GUI’s, MLT LOOP tests, and other types of Layer 2 and 3 applications to verify the circuit is within specifications.

Millersville, MD, US

• Contract work for Siemens Building Technologies
• Performed contract work for the Siemens Building Technologies as a fire alarm confidence testing technician.
• Troubleshoot fire panels for malfunctions and false alarms.
• Troubleshoot circuits for opens and shorts in the wiring.
• Conducted smoke detector and heat detector confidence testing using the Solo 330 smoke detector tester and Solo 461 heat detector tester to facilitate functional detector testing on fire equipment for business.
• Conducted testing of smoke detectors using Solo Trutest in order to measure the sensitivity of the smoke detectors.

• Installation, programming, service, and technical support of digital security alarm systems, access control, CCTV, and fire systems.
• Install, program, and service of electronic key systems and PBX's. Installation and service of computers, local, + wide area networks (LAN)(WAN).
• OEM and programmer for windows based computer systems.
• Setup the company website using HTML, JavaScript, and Microsoft Front Page.
• Train employees to become Journeyman Technicians.
• Provide customer service and technical support to end users.

• Install, service and repair of commercial and residential security, fire, + CCTV systems.
• Programmed and installed digital alarm and fire systems.
• Instructed customers on proper operation and minor maintenance of their alarm equipment.
• Trained by a Journeyman High and Low Voltage Electrician. 4000+ hours experience
• Drive company vehicle to job sites.

Bachelor Of Science (Bs), Network And System Administration/Administrator

Certifications, Cisco Products

Certifications, Quantum San Products

Computer Engineering Technology

Dc Electronics I And Ii

Certification, Blue Print Reading

Micromasters, Cybersecurity Fundamentals