Case Management (Subject Matter Expert) – Logistics – Inventory ControlAdministrative Management – Trainer – Video Production• 10 years of experience in providing customer service and document management in an office-setting to include extensive reviews/reports, conducting safety/health inspections and communicating with local resources and service providers.• Technology skills and abilities using Microsoft (MS) Office products to include MS Word, Outlook and Excel.• Document management experience to include implementing and administering enterprise-wide document management systems and related procedures that allow organizations to capture, store, retrieve, share, and destroy electronic records and documents.• Monitored regulatory activity to maintain compliance with records and laws.• Performed needs assessments and tracked the success of individual performance in order to make improvements.• Interacted with clients to provide information in response to inquiries about services and handled and resolved complaints.• Attended court hearings, utilized proper court protocols to be effective and relied upon as a Subject Matter Expert• Known to be a motivator of subordinates and an effective trainer• Worked with court system due to knowledge of abuse, neglect and abandonment • Handled renewals to ensure all information was accurate, complete, and updated• Maintain the highest level of confidentiality and sensitivity in everyday project work• Experienced in foster care licensing• Produced informational video on AIDS Resource Alliance (ARA) • Negotiated the purchase of two expensive vehicles from Ford Motor Company to be utilized for a non-profit organization• Veteran, United States Air Force with experience in supply and logistics
Listed skills include Nonprofits, Therapists, Case Management, Management, and 4 others.
