- Lead a team of Cabin Crew on short haul (planned basis) and long haul (ad-hoc basis)- Delivers pre-flight safety briefing, complying with all regulatory requirements- Ensuring the safety, security and comfort of passengers onboard flights

Ensuring safety and security processes are followed onboard and comfort of passengers maximised within the limits of those proceduresResponsible for reporting safety and security concerns to management on Air (“Coruson”) and onboard AMLDemonstrating CRM with flight crewBoosting sales and promotion of “inflight retail” and “buy on board” productsOffering premium personalised customer service onboard First Class trainedOperating predominantly in premium cabins (First/Business)Demonstrating assertiveness and ensuring processes and guidelines compliance in times of crisis (medical, firefighting, security threats)Quickly adjusting to a new team on every flight

Crafting excellent coffee from bean to cupTrained and skilled in latte art, and food safety Performing stock management in a busy environmentKeeping a clean and organised working environmentDriving sales by providing great service

Weekly & monthly commercial analysis of retail activities for 2 airports and cargoactivities group wiseAdhoc analysis as requested by customersUsage of various databases (CargoIS, CASS, IATA, HMRC)Stand creation & attendance at international exhibitions (Air Cargo Africa 17, AirCargo Europe 17, TIACA ACF Paris 16)Leading the creation of new cargo monthly reports and commercial KPIs

Exambela Consulting is a Swiss-based consulting firm focused on the global airport industry. Exambela’s team works with air transportation clients to help them define viable, long-term business strategies.

Leading departure and arrival of aircraft up to the size of the A380Use of Altea IT system from Amadeus Service to high contribution passengers (La Premiere)Lounge Agent Communication and service to customersOn-Time Performances (Respect Turn-Around time)Liaising between US federal agencies and VIP customers to facilitate their journey through the airport

Customer RelationshipOrganisationTeamworkStock ManagementHealth & Safety

Boarding / Disembarking PlanesAirport AnnouncementsUse of various IT systemsCommunication and service to customersOn-Time Performances (Respect Turn-Around time)