Please complete the CAPTCHA to continue
@nbnco.com.au
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Alan Brassil is listed as Operational Excellence | Transformation | Optimisation at gosh consulting, based in Greater Brisbane Area, Australia, Australia. AeroLeads shows a work email signal at nbnco.com.au and a matched LinkedIn profile for Alan Brassil.
Alan Brassil previously worked as Director at Gosh Consulting and Director - Business Process Optimisation (Strategy & Operations) at Nbn™ Australia. Alan Brassil holds Master Of Public Administration (Mpa) from The University Of Queensland.
This section adds company-level context without repeating Alan Brassil's masked contact details.
AeroLeads found 1 current-domain work email signal for Alan Brassil. Compare company email patterns before reaching out.
A senior leader with a proven track record optimising and transforming organisations to deliver outstanding outcomes and performance. Passionate about driving successful change and continuous improvement to create high performing and effective teams. With Lean Six Sigma, ITIL Service Management and PRINCE2 project management certification, I utilise a range of techniques and practices to lead and implement change, ensuring organisational effectiveness and an improved bottom line. With 20 plus years of experience, I have led optimisation projects from conceptualisation, discovery and analysis, business case development, executive endorsement, change management, project/program governance through to benefits realisation.
Listed skills include Leadership, Management, Managed Services, Project Management, and 17 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Brisbane, Queensland, Australia
Freelance consultant working with private and public sector clients within the transformation and optimisation domain. Recent gigs include:* Designed and led a discovery program for a large NSW government client commencing the procurement process to replace a legacy service management system. This included multiple requirements gathering workshops across.
* A key leadership role, providing strategic support and enablement to business process optimisation activities. * Design, development and implementation of optimisation activity to deliver efficiencies and enhanced operational effectiveness. Typically, this would include one or a combination of process redesign, workforce change, automation and.
* Led a team of consultants responsible for identifying and implementing transformation projects designed to lift CX, improve efficiency, manage risk and deliver cost savings. * Automation of previously manual processes delivering significant OPEX savings and freeing human resources to perform greater value add tasks.* Negotiation of a new contractual.
Brisbane, Australia
* Leadership of a team of contract and commercial analysts responsible for service & payment assurance to nbn’s commercial delivery partners across Australia. The team played a critical role in ensuring nbn met its aggressive rollout strategy. * The role’s primary focus was operational improvement and service excellence in Australia’s largest.
Brisbane, Australia
* Responsible for governance around all aspects of ITIL Service Management; service strategy, service design, service transition and service operation. * An internal consulting role supported by a team of six analysts. Delivered operational and strategic performance insights and worked with operational teams to deliver improved performance and a better.
Brisbane
* Led a team of 100 plus customer service analysts operating in a multi-channel environment across five locations within Australia and Bangalore (India). The team provided exceptional customer outcomes for Optus Business’ largest corporate customers.* Led a change management and turnaround program which lifted team performance by 8% within a four month.
Brisbane, Australia
* Led a team of 250 plus customer service specialists in a high volume, high pressure environment. * Delivered multiple short term emergency campaigns and maintained positive customer service levels and business as usual volumes. * Delivered five emergency public response campaigns for tropical cyclones, equine flu and child protection in a high pressure.
Gold Coast, Australia
* Led two separate though complementary teams providing customer service and research and analytics. A major component of this role was the delivery of a Greenfield customer contact centre site. * Delivered Greenfield customer care centre on time and on budget, from technology selection and implementation to team selection, induction, training and quality.
Brisbane, Australia
* Led the direct consumer business in one of Australia’s most successful travel companies. 150 team members in ten locations around Australia covering both retail outlets and a customer care contact centre.* Rationalised retail operations which led leading to a more profitable operation and a saving of 5.0 FTE through a combination of profitability.
Quick answers generated from the profile data available on this page.
Alan Brassil works for gosh consulting.
Alan Brassil is listed as Operational Excellence | Transformation | Optimisation at gosh consulting.
AeroLeads has found 1 work email signal at @nbnco.com.au for Alan Brassil at gosh consulting.
Alan Brassil is based in Greater Brisbane Area, Australia, Australia while working with gosh consulting.
Alan Brassil has worked for Gosh Consulting, Nbn™ Australia, Optus, Queensland Government, and Warner Bros. Entertainment.
You can use AeroLeads to view verified contact signals for Alan Brassil at gosh consulting, including work email, phone, and LinkedIn data when available.
Alan Brassil holds Master Of Public Administration (Mpa) from The University Of Queensland.
Alan Brassil is listed with skills including Leadership, Management, Managed Services, Project Management, Business Analytics, Customer Service, Business Analysis, and Team Leadership.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Alan Brassil you were looking for.
