Consultant | Software/Data-Support Analyst
St Louis, Missouri, Us
Engaged at a large Midwest-based Beverage client: - Collaborated with Governance and Development teams to maintain a suite of multi-tenant applications while providing Tier II support for application users- Assisted in the reporting and resolution of application defects- Provided assistance in the application update and release processes- Provided data analysis to ensure that data in Mobility database is consistent with the wholesalers’ Route Accounting Systems via SQL queries in the Microsoft SQL Server relational database management system- Responsible for troubleshooting reports of unexpected Mobility application functionality- Processed, monitored, and updated incoming requests using Jira helpdesk tracking system- Performed basic PC and mobile-device troubleshooting- Provided on-call support service on a rotating basis- Facilitated installation of hardware, software, and imaging systems via LogMeIn cloud-based remote work tool- Provided troubleshoot and resolve hardware (e.g. printer) issues involving equipment that interfaced with Mobility applications- Analyzed SFTP environment to track file migration between ISVs and Mobility System- Facilitated audit requests for Mobility system data by Anheuser-Busch Compliance teams- Administered Zone Brewing System (ZBS) access for Anheuser-Busch employees- Supported EDI processing and Electronic Commerce issues- Technologies utilized: Jira, Microsoft SQL Server, Cisco Jabber, Microsoft Outlook 365, Microsoft Excel, Swagger, Teradata, Snowflake, CorePlus, Log, LogMeIn Rescue Remote Support, Zoom, Microsoft Teams, Salesforce