Alan Castillo Email & Phone Number

Querétaro, Mexico

México

Leading the Logistics and Operations Planning team, I drive the optimization of core processes in e-commerce logistics, ensuring seamless and efficient operations:🚀 Key Achievements:-- I implemented a TIER II routine to enhance data-driven decision-making, resulting in a 8% improvement in Air Operations performance year-over-year. The weekly review of key KPIs allowed us to reduce delays by 10% and optimize resource allocation, driving operational efficiency.-- I redesigned internal processes using Lean Tools to maximize resource utilization, optimize schedules, and align team skills with service delivery goals. This led to a 16% improvement in team performance, enhancing productivity and reducing workflow bottlenecks. -- I played a key role in planning and optimizing the air network, which resulted in a 12% increase in delivery speed and a 7% reduction in delays, significantly improving the final customer experience and service reliability.-- Customer Satisfaction Enhancement: Introduced a new business partnership to leverage commercial air flights with Volaris from AICM and AIQ to the North Region, reducing lead time to 2.1 days versus the 2.5 days target, thereby increasing speed and customer satisfaction.This role at Mercado Libre has allowed me to merge my analytical prowess with hands-on experience in process optimization, continuous improvement, and impactful project leadership within the logistics and operations landscape.

Querétaro, Mexico

Operations Regional Manager (Air and Ground Cross-docks):Querétaro: Managed a 15,000 sqm warehouse, leading a team of 180, handling 65,000 shipments daily.Monterrey: Oversaw a 5,000 sqm facility with 45 staff, processing 20,000 shipments per day.Guadalajara: Led operations in a 5,000 sqm warehouse with 55 staff, managing 30,000 shipments daily.Principal leader of 280 people - Direct reports: 3 Supervisors and 2 SpecialistsResponsible for $70M mxn in budget a year• I led projects regarding Continuous Improvement and TPM tools: SHE Initiatives / 5W + 1H / DMAIC/5s• Stakeholder for infra projects: QRO HUB expansion 2022-23 / GDL HUB Reconfiguration 2022• Principal leader for Employee Opinion Survey – Closed with notable increases in all our KPIs - Active Leadership increased up to 92% – Global result 91.7%• Planning and Optimization of resources (Personnel, Budget, Machinery, Trucks, Airplanes, etc.) – 98.3% Service Level Satisfaction vs 98% Target• Collaboration with Customs Team to achieve 85% of Service Level by: o Reshaping local Supply Chain structure. o Improvements in In-House Logistics Structure to ensure faster cross-dockconnections.

Querétaro Area, Mexico

Morelia Area, Mexico

Managed logistics operations, partnering with 3PL suppliers and customer networks to streamline processes. By optimizing route design and leveraging analytics, I enhanced operational efficiency, reduced delivery times, and improved overall cost-effectiveness.• On Time In Full 85%, final 2018 score vs 90% AOP• Cost/Kg - $0.94 vs $0.98 AOP 2018• Responsible for programming schedules and transportation needs in order to deliver to all Mexico.• Responsible for warehouses within the main plant, staffing needs, stock levels, certification programs, etc.I collaborated with all areas to get a successful Re-Certification FSSC – 22000I used to do check rides to visit customer locations, create strong relationships and confidence in our logistics network

Morelia, México

Responsable de Operación de Centros de Distribución:-- Tareas de gestión de inventarios y pronósticos en diferentes Centros de Distribución de Michoacán, Mex.-- Implementación de estrategias Lean Management en almacenes y rutas de última milla.-- Control de personal operativo, Team Leaders, Supervisores de Almacén (60 a 75 personas)-- Elaboración de presupuestos para cada CEDIS.

Morelia, México

Responsable de rutas de reparto última milla (Esquema reparto y venta tradicional):-- Coordinar inicio de turno y salida de rutas, rutinas Lean Management-- Gestión de personal de reparto (de 30 a 45 personas)-- Control de gastos operativos, mantto de vehículos, etc.-- Gestión de persona operativo, vacaciones, incapacidades, rol de turnos, etc.

Morelia, México

Como Team Leader de almacén Producto Terminado y Envase:-- Responsable de equipo operativo (8 a 12 personas)-- Coordinar actividades de carga y descarga de unidades T1-- Gestión operativa para carga de unidades de última milla-- Responsable de conteos de cierre de mes, auditorías, cíclicos, etc.-- Team Leader para implementación de rutinas Lean Management en Centros de Distribución

Morelia Area, Mexico

Como auxliar de almacén, tareas operativas enfocadas en:-- Recepción y despacho de materiales de almacén de indirectos.-- Responsablde Orden y Limpieza de almacén.-- Realizar conteos cíclicos y de cierre de auditorías.

Master'S Degree, Logistics

Master'S Degree, International Business, Trade, And Tax Law

Maestría, Gestión Empresarial

Finished in 2016 where I successfully learned subjects like: -Human Resources Management -Operations, Business and Marketing Management

Diplomado, Logística Y Operaciones

Finished in 2022 where I successfully learned Operations and Logistics subkects like: -Demand planning -Warehouse and Inventory management.

Ingeniería Industrial, Ingeniería