Alan Daly Email & Phone Number

Atlanta, Georgia, US

• Support 2000+ global employees with Administration of Active Directory, Exchange 2016, Windows Servers, WDS, VMware ESXi, vSphere, VEEAM backups, Meraki WiFi, Solarwinds, Avaya IP Office Manager, Citrix Studio, Cisco.
• Provide in person “white glove” technical support to C-level executives
• Management of local network data closet, “rack and stack” new equipment and port patching
• Configuration and administration of Cisco Room Kits and Shure MultiFlex microphone systems

Atlanta, GA, US

• Operation and strategic planning of the IT department
• Develop and implement IT policies and procedures including architecture, security, disaster recovery, standards, purchasing, and service provision
• Administrator for Active Directory, Office 365, VMware vSphere, Veeam backup, Cisco VPN, Meraki WiFi, DUO, Azure, Mozy, JIRA/Confluence, ESET, JIVE and Mitel VoIP phone systems
• Manage the deployment, monitoring, maintenance, and support of all IT systems
• Maintain all networking equipment to ensure the security, stability and reliability of data

Atlanta, GA, US

• Administrator for Active Directory, Office365, VMware, vSphere, Veeam Backup, Cisco VPN, AVAST SOA, MozyPro, WS_FTP, JIRA/Confluence, and Mitel Phone systems
• Create, manage, and troubleshoot virtual machines in VMware vSphere
• Assisted implementation and management of Azure cloud network and VMs with domain integration
• Resolve hardware/software issues on servers, laptops, and mobile devices
• Consulted on new technologies and system enhancements
• Technical support for 50+ users both remote and on-site

Cambridge, Massachusetts, US

• Supported 70+ top level VIPs, Deans and faculty members
• Lead VIP support group of 8 technicians to provide executive-level technical support to the University President, Deans, and other high-level faculty members
• Collaborated with technology professionals to support a wider group of 500+ users
• Directed VIP special projects (e.g. recommendations for VIP travel to high technology risk countries)
• Managed team assignments to provide optimal coverage of VIP unit and assist technicians while assuring best practices and policy compliance; trained several new hires
• Contributed expertise to Policy and Procedure development, updates and documentation

Cambridge, Massachusetts, US

• Delivered field technical support as part of a team for 2,000+ users
• Set up and troubleshot Macs, PCs, cell phones, printers, and copiers
• Diagnosed and resolved technical issues with a wide variety of software and web applications
• Actively monitored desktops and handhelds to ensure policy and security protocol compliance
• Generated training for technicians deploying Windows phones to Harvard customers

Boston, Massachusetts, US

• Consulted on PowerPoint presentations, directly supporting corporate executives and VIP keynote speakers
• Delivered fast-paced IT support on location for corporate shows and events

Boston, MA, US

• Supervised hardware, software, and networking issues for 30+ faculty members, Project Directors of the Harvard School of Public Health and their 200+ research staff
• Conducted security presentation and recommendations on HIPAA compliance and computer security
• Led staff training on new departmental software implementations
• Selected as Technology Consultant for projects both in-house and in the field
• Chosen as Lead Administrator for Windows and Linux servers running Apache SQL and domain-authenticated file sharing
• Oversaw server hardware configuration, maintenance, backups and disaster recovery

Boston, MA, US

• Delivered large-scale printing and computing support to faculty/staff of DFHCC Health Communication Core
• Maintained large scale printers and design computers

Microsoft Certified Systems Administrator — Mcsa

Apple Certified Macintosh Technician — Acmt