Alan D. Email & Phone Number

St. Louis, MO, US

St. Louis, MO, US

Coach Customer Success team members, with a focus on continuing and enhancing their professional development. Drive business metrics through monitoring, supporting, and leading the growth and performance of the team. Improve Square’s customer satisfaction and quality across all channels (Phone, Messaging and Email). Ensure delivery of critical Customer.

St Louis, Missouri, United States

St Louis, Missouri, United States

Deliver a great customer experience while providing technical support via Phone or email. Offer additional products and services that help our customers reach their goals. Use a timely & professional approach to respond to chat & email tickets, as well as phone calls. Deliver value to the company through customer conversion, retention, and cross selling of.

St Louis, Missouri, United States

Drive high performance by making a significant time investment into conducting both integrated & scheduled coaching sessions with advocates. Gather input to target identified performance improvement opportunities through the coaching of advocates in all roles & levels. Complete performance observation forms for each formal coaching session. Document action.

Solve customer inquiries by email, and phone, using a CRM tool to identify, document, and follow up with Square engineers on product bugs and features, & taking ownership of customers’ issues. Recognize opportunities to update external Support Center content and internal Customer Success documentation. Work with other Square and international teams.

Ladue, MO

Code Ninjas is an enrichment program teaching children the basic fundamentals of computer programming through the creation of video games and apps. Our core teaching concepts focus on logical thinking, teamwork and math skills. Current research shows how learning to code and problem solving at a young age sets children up for success in life.

• All for KIDZ, Inc. provides educational performances and resources to more than 6,000 elementary schools each year. Known to schools as "The NED Shows,"​ our company teaches students to Never Give Up, Encourage Others.
• Established positive relationships with school contacts (counselors, admin, principal, superintendent)
• Performed for over 270,000 students worldwide
• Creative problem solving

Saint Louis, MO

• The Delta Dental Land of Smiles® educational touring program is a live performance that teaches children in kindergarten through third grade about good oral health care. The program visits 425 schools in Missouri and.
• Established positive relationships with school contacts (nurses, admin, principal)
• Performed for over 120,000 students in the U.S.