Product (Mechanical & Electronics) design. * Interpret customer’s specification documents* Work with graphic designers to create technical documents (instructions and manuals)* Liaise with draftsperson to develop engineering drawings for production parts* General mechanical design with CAD software (Solidworks). * Design of controller wiring & installations.* Complete Engineering documentation (e.g. FMEA, validation plan)* Product Site Commissioning and Data… Show more Product (Mechanical & Electronics) design. * Interpret customer’s specification documents* Work with graphic designers to create technical documents (instructions and manuals)* Liaise with draftsperson to develop engineering drawings for production parts* General mechanical design with CAD software (Solidworks). * Design of controller wiring & installations.* Complete Engineering documentation (e.g. FMEA, validation plan)* Product Site Commissioning and Data Analysis* Visit and liaise with customers locally and overseas Show less

As a Technical Support Specialist, I provide insightful advice and friendly, hands-on technical support to Apple product users in need. I can efficiently and accurately diagnose product issues on the spot in front of customers with explaining situations with patience and empathy. Offering solutions to quickly get users up and running again is one of my priority. Even if I am juggling more than one customer, I remind conscious of their time demands as well as my own. Providing Apple like… Show more As a Technical Support Specialist, I provide insightful advice and friendly, hands-on technical support to Apple product users in need. I can efficiently and accurately diagnose product issues on the spot in front of customers with explaining situations with patience and empathy. Offering solutions to quickly get users up and running again is one of my priority. Even if I am juggling more than one customer, I remind conscious of their time demands as well as my own. Providing Apple like service standard with style, speed, and skill, as well as My Mac's own commitment. I earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training. Show less

• Leads the store team and role model a high performing customer focused service. • At the frontline to the customers for supervising sales, refund and layby registers. • Trains employees as well as managing and assisting their tasks throughout the day. • Resolves customers’ complaints and order issues.• Reports to senior management/personnel when required.

Australia @Proimage specialises in OEM/ODM solutions for industrial graded rack mount computers from design and manufacturing to complete turnkey systems. • Designed & improved rack mount housing to customer’s specification with AutoCad.• Trouble shooting and repair faulty returned RAID controllers. • Assisted the Engineer Sale team with the suppliers’ quotes and confirmation of equipment information.