Alan C. Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Provide 24x7x365 Level 3 support, including regular on-call rotation, for various data analytics and marketing services applications hosted in company-owned as well as cloud-based data centers. Regular real-world experience with both Windows Server and Linux (primarily RHEL). Strong focus on IIS, Tomcat/Catalina, and JBoss web servers, REST APIs, and SQL database connectivity (MS-SQL, MySQL, Oracle). Serve on Agile Scrum teams to perform release deployments and configuration changes for all post-Development environments, including QA (both Functional and Performance Testing), Certification (CERT) / User Acceptance Testing (UAT), and Production, with focus on redundancy and mitigating system/user impact. Concentrate on continual deployment automation improvements using Bash scripting, Jenkins, and in-house tools. Maintain installation and incident response documentation for owned applications. Coordinate across multiple teams to provision servers and virtual machines, request network implementations (providing source/destination/port information for firewall and gateway policies, pool membership and load-balancing configurations for VIPs), and ensure application environment is implemented to architectural design specifications. Configure appropriate monitoring for all systems to ensure environment health in terms of capacity, performance, and overall availability. Experience with BMC TM-ART synthetic transactions, HP SiteScope, Icinga, and Introscope monitoring tools. Mentor junior team members in application support and team processes.

Nashville, Tennessee, United States

Oversee Release Management process for the Acxiom Identity Solutions and Acxiom Direct lines of business. Manage change requests, scheduling, approvals, and resource coordination for all installations, releases, and configuration in all environments. Create implementation plans for each release and oversee implementations with regard to sequencing of installations, dependencies, and other deployment considerations. Perform post-release assessments and implement process changes to promote ongoing enhancement of release process stability.

Nashville, Tennessee, United States

Independent contractor assisting the Audio Producer to ensure a successful audio experience for all performing artists, show producers, stakeholders, and television audience.Work with 20+ artist teams to gather audio requirements for show performances, including:-Microphone and Instrument Input Lists-Band Configurations and Stage Plots-Backline Equipment, including any special requirements due to artist/musician endorsements.-Rough and Final Edits of Audio Stems and Accompaniment Tracks, proofing all to ensure adherence to appropriate playback formats and that all fall within time-frames allocated by show producers. Determine and document key signature of all songs to be performed, aiding in tuning and other effects automation. Use Google Apps (Sheets and Drive) to track and manage the collection progress of the aforementioned performance data, and administer access permissions to distribute information to show producers and various production teams. The result is an aggregated view of disparate data sources that has previously been unavailable to show producers and stakeholders. Use Google Apps (Sheets) to compile an "artist-to-mixer" summary in show order, which is a reference of artist performances across multiple stages and audio mixers, to provide the Audio Producer with a sequenced itinerary as it relates to which audio trucks must be visited to oversee each performance mix.Manage an Ethernet network, file shares, and access permissions for transferring audio data between multiple mix and editing trucks.

Nashville, Tn

Manage the specification, installation, and configuration of all hardware and software in data center environment, and provide 24x7x365 support to ensure optimal performance of all systems to meet client Service Level Agreements.

Nashville, Tn

Provide extensive support, training, and documentation for SmartDM Insight, a web-based application for CRM and Marketing Campaign Management. Interact daily with high-visibility clients in the Sports and Entertainment, Automotive, and Financial industries. Manage all aspects of NetResults Problem Tracker database software to reinforce help desk workflows. Oversee response, escalation, and resolution of support requests in keeping with client Service Level Agreements.Provide Help Desk and network support for all clients and colleagues in Windows environment.

Nashville, Tn

Install, configure, maintain, and troubleshoot all hardware and software, including workstations, servers, and LAN equipment.Manage server/workstation backups and restores.

Cleveland, Ga

Performed help desk and network support for all internal and remote users.Managed the installation of new computer equipment and performed repair & maintenance tasks on all related systems.Performed various network system maintenance functions.Managed Mitel SX-200 PBX system, including programming, punch down, and wiring.Developed software training programs for all users.Coordinated setup and configuration of Public Address/sound systems for all college events.

Cornelia, Ga

Oversee the daily operations of the business, including maintaining a positive cash flow, an appropriate balance between payables and receivables, inventory controls, and payroll.Coordinate all advertising efforts for the company, including traditional print ads, web-based ads, and sponsorships.

Gainesville, Ga

Assess customer telecommunications systems, determine customer needs in relation to system components and design, and make recommendations for future telecommunications services.Train all customers in function and operation of telecommunications products (Mitel SX200 & SX2000 PBX, Mitel Superset Series telephones, and Comdial key systems).Maintain positive relationship with customer base.

Cleveland, Ga

Coordination of all additions, deletions, and changes made to the PBX telephone system at the main campus in Cleveland and four regional campuses throughout northeast Georgia. This includes the programming of the PBX Switches and individual extensions, maintenance of the voice mail/auto attendant applications, as well as the installation of the physical communications wiring at each of these campuses (I.E. Fiber Optic, Category 5, and Category 3 Twisted Pair). Primary point of contact for employees with questions or problems with the telephone systems. Assist in the maintenance of both local and wide area networks within the College infrastructure. Aid in the initial hardware configuration of new computer workstations, installation of software on all workstations, and trouble-shooting common problems employees may experience with their workstations. Responsible for the coordination, set up, and maintenance of the college Public Address (PA) systems for all college events.

Bachelor Of Science, Liberal Studies

Bachelor of Science in Liberal Studies. Concentration of coursework in Music Business, including Intellectual Property & Copyright.

Associate Of Liberal Arts (A.A.)