Alan Copping Email & Phone Number

London, England, United Kingdom

Accountable for the prioritisation, resource management and delivery of all projects and programmes, including regulatory, revenue generation, risk and audit, Finance and Treasury, HR, and Enterprise-wide strategic programmesLeading a team of 60 people utilising Lean Six Sigma and Agile methodologies to identify and deliver significant value to our business partners and our customers, with c.$28M value delivered between 2022/23Accountable for programmes globally, touching all areas of FIL and its customersAccountable for building a team to deliver improvement programmes across the FIL German business

London

Programme Manager accountable for the delivery of strategic transformation initiatives including; - Digital deal management platform implemented to NAM, ASP, MENA, EUROPE- Business process streamlining and off-shoring- Process and operational improvements- Global TOM definition and implementationDelivered:- Digitisation of business-critical deal management processes driving consistency and transparency within teams, reducing error rates and time to revenue, implementing real-time dashboard reporting and improving customer satisfaction scores- API integration between core systems leading to a significant reduction in manual data input, removal of data error and a single, consistent view of key deal metrics across all global teams- Year-on-year reductions in the cost of operations through process improvement delivery and off-shoring- Streamlined processes for deal and transactional workflows for key products across NAM, ASP, EUR, MENAT, LAM- Single, digital platform for tracking and reporting deal status and value- Automated and implemented the capture and reporting processes for obtaining client satisfaction metrics across all global teams- Automation of a monthly reporting dashboard focussed on key deal metrics fully aligned across all key markets reducing time to complete from 3 days to 30 minutes

Providing business mentoring, consultancy, training and delivery leadership on:- Business and Operational Transformation- Project and Programme Management- Change Management- Operational efficiencies- Business process improvement- Lean / Six Sigma- Training- Coaching and mentoring- Regulations: GDPR and CASSFocusing on delivering positive outcomes including cost reduction, value creation and customer satisfaction.

Milton Keynes, United Kingdom

Programme Manager for Santander Retail, Wealth Management and Business Bank GDPR ProgrammeAccountable for ensuring regulatory compliance across 27 Business Areas, 13 product areas, branch network, on-line banking and contact centres.- Successfully delivered all targets to achieve regulatory compliance- Virtual line-management of 100+ people across Retail and Business Banking- Identified and implemented new operational processes to further improve ways of working and reduce operational costs- Training and communications to both customers and employees

Basildon

Accountable for all business programmes delivering significant business change, operational efficiency savings, improvements to key controls, revenue generating projects and regulatory compliance- Responsible for the identification, prioritisation and delivery of all transformation and operational improvement initiatives reporting directly to the CEO- £6m per annum operational efficiency savings realised between 2013 and 2016 - £500,000 revenue stream delivered through business development activities- Programme Leader successfully delivered over 70 projects to achieve CASS compliance- Matrix management of 50 people (from internal teams, clients and two consultancy firms)- Recruited, trained and managed a team of 10 Change and Operational Improvement Managers- Developed and delivered Lean, Project Management and Continuous Improvement training and best practices

London, United Kingdom

Key responsibilities included the identification, management and successful delivery of all business process improvement initiatives together with the creation and deployment of a continuous improvement capability programme.

London, England, United Kingdom

• Delivered cost saving and efficiency projects including:- Identification and execution of operational efficiency programmes across all areas of Barclays realising c. £8m savings- Programme lead for supply chain and purchasing efficiency programme delivering savings in excess of £4m together with improved operational processes• Lean Value Stream Manager responsible for reducing marketing overspend by £375k and increasing revenue by £3.9m• Programme lead streamlining the Barclays Financial Planning process reducing average handling time by over 25%• Managed the supplier selection and transition from two suppliers to one for the UKRB customer satisfaction programme delivering a saving of over £1.6m• Lead role responsible for the identification, management and delivery of process improvement activity across UK Retail Bank using customer and colleague feedback to establish key priorities• Key contact point between Distribution Services and Network Operations to:- Prioritise delivery- Provide coaching and support on Lean and project delivery- Ensure regular and consistent communication on progress of delivery projects• Designed and delivered a formal Lean training programme across Barclays Retail Bank; Head Office, Branch Network and Customer Contact Centres

• Responsible for the alignment of sponsorship and marketing activity with Group strategy together with Business Unit and sales channel activity delivering in excess of £3m benefits• Accountable for all commercial and community sponsorship strategy and management of a team of five• Management of brand awareness, commercial sponsorships, corporate events and employee reward programmes ensuring consistency of approach• Presented at the European Sponsorship Conference on sponsorship strategy

London, England, United Kingdom

• Project Manager for a major transformation programme delivering improved company performance through the alignment and integration of business unit strategies and targets • Change manager for all project activity within the transformation programme to ensure awareness and buy-in to the programme objectives at all levels• Responsible for the prioritisation of projects and programmes to ensure ongoing alignment to business strategy through the effective set-up and management of a PMO• Provided project training and consultancy to all Senior Managers within the Programme