Clinical Director
Smith Sinus Migraine Institute
Houston, Texas, United States
Clinical Care and Care Management 1. Executed and monitored the Covid-19 quality and safety protocols for the all clinical sites. 2. Developed and maintained over five (5 )new medical care protocols and practices for clinic operations using Doximity. 3. Revises and enhanced the medical assistant training materials to guarantee optimum quality care across all clinic sites. 4. Implemented a performance review process for new and low performing medical staff which fostered greater peer to peer communication and rapid performance improvement. 5. Regularly reviews patient outcomes and assesses patient care from staff to optimize clinic protocols. 6. Initiate and monitors the patient referral process to provide statistical data for the clinic marketing team.Clinic Operations 1. Cultivated a staff environment that emphasizes having a positive interaction with patients, visitors and external medical staff. 2. Provides oversite to the staff so patient flow is maintained and clinical operations are functioning on a week to week basis. 3. Works with the office manager to ensure the Smith Center policies pertaining to attendance, scheduling and behavior are adhered toSafety and Training 1. Works with medical assistant to ensure all supplies, equipment, and medications are available and maintained at all clinical sites. 2. Ensures that safety factors are maintained when administering medicine to patients. 3. Demonstrates operational excellence when handling patients. 4. Trains and aids Office Manager with training the staff on equipment focused on-site training.