Alan Cowzer Email & Phone Number

Ireland

Working within the YouTube workstream, which supports 10+ YouTube channels from video content uploading to social amplification. Overseeing the video staging process from end to end, and serve stakeholders as a subject matter expert.Video Upload and Channel Maintenance.Creating SEO optimized copy for all video descriptions, titles, and tags.Maintaining channel quality, organization, and content governance. Maintaining the documentation and storage of all video… Show more Working within the YouTube workstream, which supports 10+ YouTube channels from video content uploading to social amplification. Overseeing the video staging process from end to end, and serve stakeholders as a subject matter expert.Video Upload and Channel Maintenance.Creating SEO optimized copy for all video descriptions, titles, and tags.Maintaining channel quality, organization, and content governance. Maintaining the documentation and storage of all video submissions while keeping documentation up to date with team processes and email templates and tracking capacity of all video uploads + amplification.Serving as the first point of contact for stakeholders within Microsoft who wish to have content uploaded and communicating closely with stakeholders throughout the video upload process.Educating stakeholders about the value of YouTube and the best way to leverage the platformWork with stakeholders to retire out-of-date videos.Extensive reporting: Pulling and compiling metrics monthly, as well as ad hoc requests and Providing insights and recommendations based on the data.Working on projects and presenting project ideas to improve the overall health and organization of channels and processes while providing additional support with day to day tasks outside of the YouTube team during spikes in demand. Show less

Leading a team of 3 Community Managers for the Microsoft Cloud Marketing Community Management team. Conducting bi-weekly team member 1:1'sDriving community support and engagement for over 100 social media channels.Monitoring of multiple channels and social platforms for discussions, comments, questions and, feedback.Identifying actionable conversations on multiple social channels for the purpose of triage while following a clearly tailored plan of record for per… Show more Leading a team of 3 Community Managers for the Microsoft Cloud Marketing Community Management team. Conducting bi-weekly team member 1:1'sDriving community support and engagement for over 100 social media channels.Monitoring of multiple channels and social platforms for discussions, comments, questions and, feedback.Identifying actionable conversations on multiple social channels for the purpose of triage while following a clearly tailored plan of record for per social channel. Identifying positive, fan and community engagements in the interest of driving brand advocacy and fandom by cultivating supporters, nurturing advocates and wowing disbelievers. Identifying world top 5 trending global trends/events and service interruptions to ensures all paid and organic social content is halted when appropriate. Execution of tagging for social posts to capture data and showcase of results that are driving impact to the business across GEPs, User Support Content, Events, and Announcements and Fan Engagements. Copywriting for multiple support channels while keeping constant with the Microsoft voice, Microsoft accessibility guidelines and keeping content in line with voice by targeted audience. Show less

County Dublin, Ireland

Monitoring of multiple channels and social platforms for discussions, comments, questions and, feedback.Identifying actionable posts directed at multiple social channels for the purpose of triage while following a clearly tailored plan of record for per social channel. Identifying positive, fan and community engagements in the interest of driving brand advocacy and fandom by cultivating supporters, nurturing advocates and wowing disbelievers. Identifying world top 5… Show more Monitoring of multiple channels and social platforms for discussions, comments, questions and, feedback.Identifying actionable posts directed at multiple social channels for the purpose of triage while following a clearly tailored plan of record for per social channel. Identifying positive, fan and community engagements in the interest of driving brand advocacy and fandom by cultivating supporters, nurturing advocates and wowing disbelievers. Identifying world top 5 trending global trends/events and service interruptions to ensures all paid and organic social content is halted when appropriate. Execution of tagging for social posts to capture data and showcase of results that are driving impact to the business across GEPs, User Support Content, Events, and Announcements and Fan Engagements. Copywriting for multiple support channels while keeping constant with the Microsoft voice, Microsoft accessibility guidelines and keeping content in line with voice by targeted audience. Show less

Rational Interaction For Microsoft Azure

Working with Microsoft service engineering teams to determine customer impact of regional and global outages while providing accurate communication and reporting of complex customer-impacting live site incidents.Providing insightful recommendations to improve multi-departmental efficiencies. Writing proactive social copy for Microsoft documentation.Scheduling, monitoring and pausing social content. Providing world-class customer support via multiple social… Show more Working with Microsoft service engineering teams to determine customer impact of regional and global outages while providing accurate communication and reporting of complex customer-impacting live site incidents.Providing insightful recommendations to improve multi-departmental efficiencies. Writing proactive social copy for Microsoft documentation.Scheduling, monitoring and pausing social content. Providing world-class customer support via multiple social channels.Working with cross-platform service specific engineering teams to plan, amplify and execute successful regular ‘Ask Me Anything’ (AMA) sessions. Show less

Ireland

With eir I assisted with the creation, conception, and presentation of social media strategy and integrated marketing and competition campaigns. As a proud community manager of multiple channels I utilitzed a variety of listening tools to generate insights thus helping respond in line with the desired eir brand image and online personality, driving positive brand affiliation.Creation and maintaining Content is a key feature of my role, This included eir Facebook Status Updates, Public… Show more With eir I assisted with the creation, conception, and presentation of social media strategy and integrated marketing and competition campaigns. As a proud community manager of multiple channels I utilitzed a variety of listening tools to generate insights thus helping respond in line with the desired eir brand image and online personality, driving positive brand affiliation.Creation and maintaining Content is a key feature of my role, This included eir Facebook Status Updates, Public Tweets & announcements, Community notifications (service updates at product support updates) and running competitions over multiple channelsA key feature of my role was reviewing user generated comments and posts in a quick and timely manner. Maintaining excellence in responding to comments, when appropriate, in order to foster a positive community and add value to the user’s experience. I also identify the importance of actively encouraging increase of engagement between community members promoting self help and shared experiences. There is an importance on regulation and enforcement of eir social media guidelines - between members, customers and equally moderators. Escalation of user generated content, where appropriate, to internal and client stakeholders. I also participate constructively in inter-department and cross channel communications. Updating team members with all daily developments (Network outages, new promotions and competitions).I proactively participated in a variety of social media activities such as community development and management, social bookmarking and brand protection. I posses an excellent understanding of popular social networks – design, functionality and their behavioral tenancies. I also posses knowledge to develop community management guidelines that reflect the holistic understanding and implementation of the role of social media and its effects. Show less