Alan Cox Email & Phone Number

Empowering companies to reduce costs and increase profitability by helping them discover, analyze, and control the drivers of their cloud costs.

Winston-Salem, North Carolina, Us

Mentoring participants in CCE’s Velocity creative accelerator program.

Plano, Texas, Us

Transformed a stagnant, struggling software engineering department into a thriving one that partnered with product management to deliver a modern, innovative software solution. Responsible for software engineering, software quality assurance, cloud operations, corporate IT, and security.► Increased deployment frequency from less than 1 per month to 16 per month. I accomplished this by changing how the organization broke down its work, modernizing its approach to quality assurance, and revising the CI/CD process.► Rebuilt GPS reading ingestion, resulting in improved stability, easier maintenance, and reduced costs. ► Modernized the application’s user interface, helping to drive increased sales (15% and 16% year-over-year growth) and an improved user experience. ► Reduced annual COGS and operating expenses by over $250,000 without affecting customer experience or requiring layoffs. Major areas of savings included cloud data storage, cloud compute, vendor contracts, and corporate IT services. ► Led the company’s platform rationalization analysis, resulting in a multiyear roadmap to sunset an acquired company’s platform into Geoforce’s existing platform.► Reduced change failure rate from close to 100% to under 10% and mean time to restore from weeks to hours by creating a robust incident management process. The new process focused on communication and collaboration during incident response and a postmortem focused on preventing future reoccurrences.► Reorganized the department creating value-stream-aligned, platform, and enablement teams. This led to higher employee engagement, increased development velocity, and lower cognitive load on team members.► Established a data analytics strategy that was used to win new business, reduce operating costs, and enable other departments to perform their own data analysis.

San Francisco, California, Us

Acquired by Well Health (TSX:WELL).

Raleigh, North Carolina, Us

Acquired by Verily, an Alphabet Company. Led SignalPath’s efforts related to software engineering, architecture, software quality assurance, cloud operations, IT infrastructure, IT operations, information security and compliance.► Created and directed the implementation of SignalPath’s overall technology strategy, microservice architecture, infrastructure, production operations and execution plan from scratch. Guided its growth and adoption into best-in-class application with significant market traction.► Presented to investors and strategic partners, raising $35M and receiving an acquisition offer from Verily, an Alphabet company. ► Created Technology Department’s strategy to guide goal setting, initiative prioritization, culture and team alignment. The strategy focused on translating business objectives into technology initiatives and fedback upstream to shape company-wide objectives and strategy.► Oversaw $7M annual technology budget, growing from a department of one to over 50.► Designed SignalPath’s core research protocol “digitizing” technology and was lead inventor on its pending patent.► Architected initial versions of SignalPath’s application and infrastructure. Implemented initial versions of SignalPath’s infrastructure.► Established an internal leadership development program to increase leadership skills in team leads, managers and product owners.► Led creation of company’s compliance strategy, focusing on SOC 2, HIPAA/HITECH, and 21 CFR Part 11. Served as HIPAA Security Officer and HIPAA Privacy Officer. Led initiatives that earned SignalPath its SOC 2 Type 1, SOC 2 Type 2 and HIPAA certifications.

New York, Ny, Us

Design, implement, test, maintain and deploy the UltraLinq web application. ► Migrated application to Amazon Web Services.► Added and upgraded features to the UltraLinq web application, including integrations with 3rd-party applications. Substantially increased the number of automated tests, and improved UltraLinq’s testing infrastructure. ► Improved the deployment process by automating the packaging of UltraLinq’s web application into RPMs. This improved the speed and quality of our build process, and made it easier for other engineers to build our software. ► Created a real-time monitoring and paging system to alert UltraLinq engineers of the status of production. ► Migrated UK infrastructure from a 2-server setup to a 10-server setup, with less than 30 minutes of downtime. UltraLinq used the new infrastructure to significantly increase its presence in the UK.

Raleigh, Nc, Us

Acquired by Cengage. Directed all software development activities, including process management, architecture, design, implementation, quality assurance, deployment and maintenance. Oversaw up to 8 direct reports and 25 others indirectly. Managed annual budget of $3.5MM+. Served on company’s leadership team, assisting in the analysis, creation, promotion, and revision of the company’s strategic plan. Played a leading role in establishing the company’s vision and mission.► Significantly improved the organization’s ability to deliver software on time, on budget and at the right quality level. Implemented process improvements, new tools, and team re-organization. ► Reduced customer support interactions by over 50%. Improved the quality of the WebAssign product, resulting in a steep reduction in the number of bugs in production. ► Generated organizational alignment around technical strategy for introducing a new platform for WebAssign. Oversaw design and initial implementation. Created migration strategy that allowed WebAssign to bridge products and features from the old to the new platform.► Reduced re-engineering costs for internal tools by instilling a culture of cross-departmental collaboration and team work. Team members were consistently recognized for their ability to work with peers across the company.

Morrisville, Nc, Us

Oversaw all product goals, features, and priorities for a team of 8 engineers.► Increased customer conversions and retention, and decreased customer support calls. Led the creation and adoption of a strategic multi-year product roadmap. The roadmap redirected the company’s focus onto improving the core product.► Kept iContact’s most critical subsystem capable of supporting ever-increasing load. Defined the vision and roadmap of the mail-sending stack and planned for daily send rates of up to 50,000,000 email messages. Prioritized work that allowed the technology to stay in front of customer load demand.► Increased customer satisfaction and employee efficiency, and improved iContact’s reputation with ISPs. Owned the redesign and creation of an internal tool that iContact used to manage customer abuse and fraud, as well as spam complaints from ISPs.

Morrisville, Nc, Us

Accountable for the design and implementation of iContact’s user interface and user experience. Managed up to 10 reports, directly and indirectly.► Increased customer satisfaction by introducing new UI design practices and new methods for evaluating the quality of designs.► Changed the culture and improved ability to deliver on time. Introduced a team-based incentive compensation bonus plan.► Instrumental in iContact’s successful venture-capital fund-raising negotiations. Lead analyst on a project to investigate customer behavior, retention and lifetime value.► Led the redesign of a new marketing site. In six weeks, the team was able to restart and deliver a project that had been failing for 18 months.

Morrisville, Nc, Us

Accountable for the hands-on development of iContact’s software.► Supported over 10,000,000 page requests per month. Designed, built and tested the framework and platform that powered the iContact application. The framework allowed the web application to be deployed to an arbitrary number of web servers.► Processed and tracked over $30,000,000 in credit card transactions. Designed, built and tested the billing and subscription system.► Sped up application response time by over 200% during a system performance crisis.

Worked alone and in teams building desktop applications, web applications and web sites. Clients included The Planning Edge, WiredInsights, Centex Homes, Greensboro News & Record, and Piedmont Opera Theater.

Jack-of-all-trades, responsible for contracted website development and systems administration. Built multiple websites and web applications, working as the primary contact for customers. Maintained, configured, and monitored Red Hat Linux systems that powered the ISP, including SMTP, POP, Radius, DNS, and web server management, as well as router configuration.

Ca

Built an embedded webserver on the DMS-10, a telephone switch widely used by rural wireline providers. Built a web application that allowed simultaneous, real-time switch access by multiple switch operators.

Master Of Business Administration - Mba, Finance, Strategy And Entrepreneurship

M.S., Operations Research

B.S., Computer Science, Applied Mathematics

Diploma, Leadership