Alan Phillips Email & Phone Number

Montreal, Qc, Ca

London, Greater London, Gb

London, Greater London, Gb

London, Greater London, Gb

After spending the past 24 years working for two of the largest and most respected enterprise IT solution providers, I have decided to branch out into independent consulting. To that end, I have launched ACP Innovation Inc. I bring with me many years of expertise in the architecture and implementation of IT Service Management processes. ACP Innovation Inc. provides me the ability to continue offering my expertise in the CA Service Management Solution Suite, while also providing the opportunity to expand my expertise to other IT Service Management Solutions. I offer a unique ability and perspective to work with enterprise organizations of all sizes, providing:• Workshops to transform current processes to IT Service Management Best Practice processes.• Work with organizations to define ‘people’ and ‘tool’ processes that will drive successful IT Service Management.• Provide implementation architecture to translate the requirements of the processes to the capabilities of the IT Service Management tools.• In the case of CA Technologies Service Management Suite, provide extensive expertise in the tool architecture and implementation.

San Jose, California, Us

San Jose, California, Us

With over 17 years of experience working for CA Technologies, I have positioned myself as a leading expert in the CA Service Desk Manager suite of solutions. I have worked with numerous large organizations to architect and implement extensive Incident Management, Problem Management, Request Management, and Change Management solutions. I am considered an expert in this suite of products and have worked extensively with both CA Technologies Services organization as well as CA Technologies Support organizations in order to provide industry leading implementations.I have traveled throughout North America working with some of CA Technologies largest customers in order to understand and implement their IT Support Management requirements. I pride myself in my ability to lead customers through the ITSM process workshops in order to find a successful balance between the customer’s specific requirements and the proven industry best practices. I then work with the customers and the CA Technology consulting teams to translate the specific processes into a successful CA Service Desk Manager solution implementation. My strengths lie in my advanced knowledge of CA Technologies tools and my ability to provide guidance and expertise to my projects and project teams and customers. This is in large part due to my commitment to success and positive customer implementations.Although I have been involved in numerous projects over the past 16 years, I have implemented most recently:• Change Management processes and implementation design for Expeditors in Seattle.• Incident Management and Problem Management process consulting and technical assessments to International Paper in Memphis.• Incident Management and Change Management for Citco in Charlotte.• A very large CA Service Desk implementation, process consulting, and very large software migrations for Acxiom in Arkansas.

Houston, Texas, Us