Alan Ching Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Working with 30+ teams to ensure release quality and 99.7% uptime on mission critical functioning systems built on combination of cloud and on-prem. servers. HCL Commerce implementation, with various custom API services to supplement activities and improve performance. - Coordinate technical projects to upgrade cloud infrastructure.- Support Quality Control activities to improve quality of releases.- Improve cross-team collaboration across multiple platforms to ensure teams are able to align to major release dates.- Coordinate complex code merger activities for multiple release streams.- update release documentation to keep 30 teams aligned on release efforts.- leverage Azure dashboards and delivery plans to explain the product release journey.

Greater Toronto Area, Canada

Multiple roles as PM, Scrum Master, BA, and developer on Cloud Contact Centers leveraging AWS and Amazon Connect. PM on Twilio Migration Projects.Involved in all aspects of the development lifecycle - including planning, implementing, testing, guiding, launching, and supporting multiple successful projects for at least 5 different large enterprise companies.- Built and maintained forecasts, roadmaps, budget through-out project life cycle.- Guided business owners on backlog creation and maintenance.- Provided contact center best practices on building Amazon Connect Contact flows.- Leveraged AWS suite (dynamodb, lex, s3, lambda) to create custom functionality to better support contact center needs.In addition, project managed multiple Contact Center migrations into the Cloud leveraging the Twilio Platform. These projects involved large enterprise companies with very complex security and performance needs.- Coached business owners on defining and prioritizing work items in a format focused on value, reaching the review stage quickly, and obtaining feedback in a short timeframe. Resulted in requirements transitioning quickly to perceivable value in a working environment, and an enabled development team that was able to focus on continuous development. This allowed complex projects to be delivered in relatively short timelines.- Built and maintained forecasts, roadmaps, budget through-out project life cycle.

Toronto, Ontario

Multiple roles as PM, Scrum Master, BA, and developer on solutions leveraging IBM Websphere Commerce. Involved in all aspects of the development lifecycle - including planning, implementing, testing, guiding, launching, and support.- roadmaps, budget through-out project life cycle.- Guided business owners on backlog creation and maintenance.- created and assisted in documentation efforts - solution design documents, wikis, FRDs, etc.- Updated code and Supported various e-commerce technologies using Java, JSP, JS, SQL.- Coached developers on Agile development mindset

Toronto, Canada Area

After company acquisition, continued as a Websphere Commerce full stack developer. Also spent 6 months learning Informatica PIM to help enrich and store product information, and transform product information into Websphere Commerce catalog loads.

Toronto, Canada Area

Websphere Commerce full stack developer leveraging the following technologies: java, jsp, jQuery, css, sql (DB2 / Oracle), html. Engaged in multiple roles such as front-end web pages and back-end compute (dataloading, transaction commands, etc.).

Markham, Ontario

- Instructed and inspired youths in computer hardware, java development, and robotics.- Had full authority and control of course guidelines and course materials.- Successfully coached and handed course over to new instructor.

Markham, Ontario

Helped to develop and bugfix IBM Websphere Message Broker, an enterprise service bus designed for universal conectivity and message transformation in IT environments. Created and executed automated testing for Message Broker using JUnit. java, sql.

Role focused on ability to adapt and understand Camilion's proprietary software quickly in a short timeline and define / execute testcases and scripts to ensure high quality releases.

Bsc, Computer Science, Economics

Computer Science and Economics

High School