● Provided daily office and administrative support. Duties included overseeing the office, acting as the main point of contact for vendors, scheduling maintenance, ordering office supplies and snacks, shipping and receiving, approving invoices, entering data, organizing documents, and coordinating meetings ● Managed a team of 2-3 assistants to fulfill inbound and outbound provider claims and important documents in a deadline-driven environment ● Cross-trained team members to be fully functional in all team responsibilities. Documented and updated policies, procedures, and training guides for new employees ● Developed new process improvements that resulted in delivering a faster and more efficient fulfillment workflow. Presented process to the leadership team, and it was adopted company-wide

● Manage live music events from start to finish for 100-200 attendees, providing support behind the scenes and onsite● Handle all logistics, including budgeting and negotiating, reviewing contracts, sourcing venues, booking artists, managing various vendors(visual artists, photographers, videographers, promoters, etc.), and managing hospitality for performers (ex. booking of flights and hotels)● Oversee and produce social media content, marketing, and promotional materials● Booking travel arrangements for clients and artists

● Work cross-functionally with a global team to fulfill customer orders, closing on million dollar shipments monthly● Provide excellent customer service by responding to questions and redirecting other requests to appropriate parties● Utilize Oracle and Salesforce to manage order transactions by entering data, generating shipping documents, and tracking and allocating flow of inventory● Fulfill sales orders by packing and inspecting products for quality assurance, loading software onto hardware as necessary, managing domestic and international shipments (FedEx, UPS, DHL, etc.), and documenting deliveries● Assist with keeping facility clean and organized

● Oversaw daily operations and fulfilled client orders by managing shipping and handling, keeping track of inventory, inspecting equipment for quality assurance, and supervising Operations Assistant● Interfaced with customers daily and provided support by answering questions, demonstrating use of various tech equipment, and problem solving● Assisted with setting up, breaking down, and troubleshooting audio visual equipment for corporate events and conferences● Implemented redesign of the warehouse and inventory tracking system. Created the blueprint, managed project scope and timelines, built new shelving units, labeled and reorganized hundreds of equipment items, and delegated tasks to team members. Project resulted in a 25% increase in work productivity and workflow

● Hired and supervised a team of 10, delegating appropriate roles and tasks to each crew member● Managed a budget of $3k in an Excel spreadsheet to keep track of all costs, including equipment rentals, prop purchases, craft services, and pay for staff● Acted in the film and collaborated with a musician to create background music for the movie score● Edited the short film with Adobe Premiere and Audition (cut footage, color grade, title animation, master audio, etc.)