Alan Deitch Email & Phone Number

Chicago, Il, Us

Reporting to the CTO - responsible and accountable for:- All driver-facing applications built in the Android, iOS, and web applications- Overall execution of the Drivers engineering team: people, process, and technology- Partnering with Product to drive long-term roadmaps from ideation through execution and ongoing iteration- Partnering with engineering leadership on strategic technology planningExecuted against corporate strategies and projects:- Event Packages - Led multiple teams to create a brand new feature within our Events product that promotes session ticket holders to purchase corresponding parking.

Chicago, Il, Us

Executed against corporate strategies and projects:- Sunset Parking Panda - Executed the exiting of the Parking Panda brand and transferred users to the SpotHero brand and application.- Oh, Canada - Managed the launching of SpotHero’s Transient (daily) and Airport products in Canada (Toronto market) for the first time.- Fees - Led a multi-quarter, multi-team program to transform SpotHero’s financial model and brought capabilities to incur a non-remitted fee per transaction for different applicable types (e.g. Oversize vehicles, Services, and Airport).

Mount Prospect, Illinois, Us

New York, New York, Us

Twice a week, teaching HTML, CSS, and Javascript to Sophomores at Intrinsic Downtown - a Chicago Public Charter School

Chicago, Il, Us

Reporting to VP of Global Engineering Operations and overseeing four globally focused team:Application Operations - Responsible for product support for Groupon built and procured software that interface with customers, merchants, and employees.Operations and Compliance Tooling - Building internal tools for Authentication and Authorization systems that enforce SOX and GDPR controls and on-/off-board automation tools to expedite employee hires and terminations.Project Management Organization - Coordinating Groupon’s cross-organizational projects and defining and governing company-wide best practices and guidelines to execute projects and programs.Salesforce - Responsible for providing tools for the Sales team to execute against the sales life-cycle and transfer ‘closed won’ sales into the purchasing platform.

Chicago, Il, Us

Parents at Groupon's mission is to attract, engage and develop the best and brightest employees who are parents, and to create a welcoming and supportive network for current and future parents at Groupon.Worked with the Benefits team to increase paid paternity leaveCreated programming to educate new parents about their parental benefitsInstituted “Bring Our Daughters and Sons to Work” day to educate employees’ older kids about career possibilities

Chicago, Il, Us

Application Operations- Created vision and executed strategies that reduced unnecessary internal escalations to engineering teams- Established multi-tiered support system for Groupon's operational teamsConnection Engineering- Built global jobs, blog, and interdepartmental platforms intended for community connections and operational efficiencies- Transformed Groupon’s translation solution for customer- and merchant-facing web and native mobile applicationsSalesforce- Oversaw team consisting of program managers, administrators, and engineers located in Chicago, London, Milan, and Warsaw- Established a feature request program to simplify and streamline stakeholder engagement

Chicago, Il, Us

Managed team of software engineers that developed software and provided technical supportOrganized tier II support efforts by creating a shared repository of scripts for reliable and consistent execution

Chicago, Il, Us

Developed and implemented technical solutions to be Sarbanes Oxley complaint Redesigned Groupon’s ‘Contact Us’ page and developed a ‘smart form’ that deflected ticket submissions by presenting self-service options to the customer based on form inputs. The back-end of the site allowed customer service managers to dynamically publish FAQs

New York, Ny, Us

★ Class List ★• Intermediate HTML5 and CSS3• Object-Oriented JS• SQL Basics, Joins and Advanced Topics• Intro to Rails

Rosemont, Illinois, Us

Main point of contact for technical issues for the Board of DirectorsInstalled and configured the association’s initial launch of VMware. Installed a pair of HP SAN devices and a pair of VMware ESX hosts (ESX 4.1) on HP servers. Installed and configured vMotion between the ESX Hosts. Performed P2V conversions on critical servers: Exchange, file, database (MS SQL 2008) and custom CRM.Migrated the association from locally installed applications to a remotely distributed application system. Installed Citrix XenApp 5 on a 64-bit Windows Server 2008. Installed and configured all end user applications, including the Microsoft Office 2007 Suite, the association’s CRM, Adobe Acrobat, Finance tools (Microsoft Dynamics), payroll software and administration tools.Configured website access, iPhone connectivity, and managed security settings.Conducted training sessions for a staff of 75 and provided 2nd tier desktop support to end users and administrators.Upgraded corporate E-mail system from Microsoft Exchange 2003 running on a 32-bit Microsoft Windows Server 2003 to Microsoft Exchange 2007 on a 64-bit Microsoft Windows Server 2008

Moorestown, Nj, Us

Performed daily responsibilities to ensure that the network, e-mail, print and file servers met or exceeded the 99% Availability SLADeveloped an automated system that recorded employee’s in/out time. This data was fed into the payroll system to ensure paychecks reconciled with employee’s working hours.Configured Microsoft Access 2003 database to maintain data.Conducted training to HR manager and provided weekly and monthly reports to HR group.

M.Sc., Computer Information Systems

B.S., Computer Information Systems