Andrea Landeka Email & Phone Number

Zagreb, HR

- Conducting different market research methods in the area of customer relationship management (brand sentiment, customer journey/decision-making, market messaging)- Using data analysis and interpretations to guide data-driven decision-making - Preparing reports and management dashboard after research projects- Measuring success in email marketing.

Zagreb, Croatia

Leading a Team of 10 Specialists located in Zagreb and Sarajevo.- Managing, leading, training and developing team members to extend individual skills and achieve overall objectives- Monitoring the activities and working on a cross-functional team to ensure all service levels committed are met and exceeded- Working with development team to improve mobile.

Zagreb, Croatia

- Solving problematic customer situations in the most effective way- Creating a highly professional customer experience by engaging with the consumers- Building rapport with customers by working on a cross-functional team- Actively engaging in cross-selling and upselling activities

Zagreb, Croatia

- Organising package tours with a special attention to every detail in order to create a unique experience - Advising on all travel aspects - Building and maintaining partnership with clients in portfolio - Communicating and negotiating promotions with B2B partners - Engaging in marketing activities (social media, newsletters, visiting fairs in search of.

Zagreb, Croatia

- Cooperation with the accounting department regarding invoices, finance and other ongoing issues.- Assisting in the organisation of package tours

University Specialist Of Economics, Postgraduate Study Programme: Tourism Management

Postgraduate Dissertation: Tourist Valorisation of the City of Zagreb after the Accession of Croatia to the European Union

Master Of Economics