Alan Dickherber Email & Phone Number

Georgia, United States

Norcross, Ga

St. Louis, Mo

Responsible for the successful startup of new franchisees through the first two years in business. Responsibilities include:• Delivering on an annual divisional revenue target• Leading franchisees to the key year 1 and 2 revenue benchmarks• Developing SMART business, marketing and financial plans with each franchisee• Leading and supporting the franchisee on the execution of their plan• Assisting franchisee in the scaling of their business (staffing and marketing)• Monthly collection and review of franchisees financials• Leading the Fast Start Program to the appropriate outcomes• Facilitating training and peer learning groups

CertaPro Painters is the largest residential painting franchise in North America.♦ Full Service Painting Company♦ Residential, Commercial, Light Industrial♦ Interior & Exterior Painting Services♦ Wood Repair, Drywall & Plaster Repair ♦ Licensed, Bonded & Fully Insured♦ Full Federal Background & Drug Testing on all Employees♦ Covering Saint Charles, Saint Louis and surrounding Missouri counties

National Director of Operations (2003-2007) Regional VP of Operations (2000-2003) Special Projects Manager (2000)♦ Achieved 100% of corporate objectives for revenue, EBITDA, staffing, provisioning and service. Managed operating budget of up to $26 million and 400 staff.♦ Oversaw voice/data products; consolidated 7 switch level programming teams to 1 national group and automated systems, reducing annual expense $1.5+ million.♦ Continually improved quality and service levels while reducing costs; cross-trained staff, streamlined operations, implemented inventory control system, increased productivity/throughput and decreased labor requirements.♦ Directed on-time, on-budget buildout of Nortel DMS500 switch sites including defining requirements, securing space, negotiating leases, coordinating layout and managing installations.

♦ Led 15-member engineering team responsible for planning, design and buildout of 338 exchanges with 830K access lines across 3 states. ♦ Managed $50+ million capital budget. Negotiated vendor contracts.

♦ Managed data integrity and system accessibility♦ Provide IT support for 300+ regional PC users♦ Directed installations, upgrades and conversions.

Senior Network Designer ('95-'97) Network Designer ('94-'95)♦ Oversaw planning for 120 exchanges in 2 states♦ Designed, planned, budgeted & project-managed 48 1-party exchange conversion plans, totaling $29+ million in buildouts.♦ Ensured competitive position by implementing new technologies into local networks.

Engineer - OSP ('92-'94) Associate Engineer - OSP ('90-'92)♦ Project manager for growth and routine work orders for outside plant facilities. ♦ Conducted route selection, plant appraisals, cable sizing, transmission requirements and cable pair assignment allocation.♦ Designed cut sheets/schematics; secured right of way for distribution routes.