Event Coordinator
CurrentCustomer service support both in the office (via phone and email) and on-site for events.• Assist in developing and executing specific procedures, analyze and challenge current processes, and offer suggestions to streamline procedures.• Assist in creating and distributing updated event information to the sales staff.• Will be required to learn and manage fully all areas of Anthony Travel’s proprietary reservation system including hotel inventory, rooming lists and additional tour… Show more Customer service support both in the office (via phone and email) and on-site for events.• Assist in developing and executing specific procedures, analyze and challenge current processes, and offer suggestions to streamline procedures.• Assist in creating and distributing updated event information to the sales staff.• Will be required to learn and manage fully all areas of Anthony Travel’s proprietary reservation system including hotel inventory, rooming lists and additional tour items.• Assist in managing the billing and collection process for events.• Communicate and manage relationships with hotels, transportation, and other vendors.• Assist in managing the fulfillment process for events including ordering components, coordinating delivery of packages, and developing informational print materials.• Compile event summary information and maintain historic sales reporting on the event.• Support the Event Manager with their needs and responsibilities, as necessary • Website support: provide content, generate new ideas, and ensure accuracy of information.• Work with Marketing Team to identify potential customers, initiate outbound calls, prepare and send email blasts, and implement other sales tactics.• Gain a working knowledge on all office events and services and answer incoming sales calls.• Sell ATI services to current and potential customers’ primarily through phone and email communications and identify opportunities to cross-sell ATI services. Show less
