Alanetta Collier Email & Phone Number

Detail oriented and personable customer service representative with 19 years of experience. Seeking a challenging but rewarding role in which my communication skills combined with my problem-solving skills can be useful. Capable of handling multiple tasks in a fast-paced environment with strong leadership skills. Excellent organizational and interpersonal skills to provide the highest level of support to both internal and external customers.EDUCATIONMAY 2007DIPLOMA, MONROE AREA HIGHSCHOOL• AB honor roll• Keyboarding class aiding in proficiency of Microsoft Word, Excel, Office and PowerPointSKILLS• Strong written and oral communication skills• Strong technical, interpersonal and analytical skills • Highly efficient, professional and capable of working under pressure• Excellent ability to multi-task • Time management skills with the ability to work independently or in group setting• High levels of Customer Service and data entry skills• 60+ wpm typing • Detailed record keeping and data entryEXPERIENCE2019 TO PRESENT COMMUNICATIONS OFFICER/911 OPERATOR –TEAM LEADERCOVINGTON-NEWTON COUNTY 911 CENTER, COVINGTON, GEORGIA• Assist in the development and maintenance of a telecommunicator-training program for the use in teaching and instructing newly hired and current telecommunicators.• Efficiently operate radio transmitters, telephones, and computers with ease.• Receives, logs and handles emergency and routine radio and telephone calls and messages; relays messages to the appropriate personnel; dispatches emergency vehicles as necessary; gives information to the general public by telephone.• Conduct Interoperability radio test and logs test as required, and in case of disaster monitors all Interoperability radio communications.• Develop and coordinate in-service training classes as needed for telecommunicators.• Coordinate the training activities of new and current telecommunicators assigned to the team by assigning them to training programs and overseeing and reviewing their training process. • Interact and communicate with various groups and individuals involved in the operations of the department including City and County law enforcement officers, City and County Fire and EMS personnel, rescue personnel, etc.• Demonstrate high standards of performance, including teamwork and communication. • Maintain routing, clerical, and fiscal records and reports.

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  Monroe Area High School

  Diploma