Alan Firth Email & Phone Number

Colchester, GB

Colchester, England, United Kingdom

• Monitored and managed key KPI’s and present at Service Reviews with senior stakeholders, ensuring consistent alignment with business and operational objectives.
• SLAs and OLA targets were exceeded through proactive service management and issue resolution.
• Developed and implemented service improvement plans following service failures, demonstrating a reduction in problem recurrence.

Colchester/ London

Oversaw BAU security, network services and professional services delivery to a major London Council, resulting in improved SLA adherence and greater customer satisfaction.

Dublin/ Colchester

• Responsible for managing the delivery of Managed Security Service for a major Irish bank.
• Initiated a review of process and procedures and implemented a plan to update, ensuring an accurate and consistent approach to Service Delivery.
• Conduct weekly Operations meetings with the Customer, reviewing delivery metrics and KPI trends.

Royston, Hertfordshire, Dublin

• Metadigm were acquired by Integrity360 the largest specialist MSSP in Ireland.
• Led the combined UK and Irish Infrastructure Support Teams delivering Managed Security Service to banks, high street retailers, and healthcare providers.
• Managed the BAU relationship with major vendors,including Check Point and Ciscoensuring their service levels remained consistent.
• Ensured SLA remained consistently high by mapping staff capabilities with operational requirements.

Cambridgeshire

Managed Security Specialist who install, manage and support security solutions for many vertical industries.

Redditch

Manage a team of dedicated engineers supporting and enhancing critical networks.