SwiftComply offers cities environmental compliance software to modernize operations and adapt to regulatory changes.As a Customer Success Specialist, I executed customer onboarding, aligning their goals with our solutions, providing personalized training, and effective technical support. My consistent engagement enhances software quality by collaborating with engineering to resolve technical and aesthetic issues.A few highlights of my role as a Customer Success Specialist: Onboarding and Support:• Execute customer outreach to retain and/or convert 450 acquired customers to new users and warm leads for account executives by performing effective account reviews.• Proactively onboard and manage 10-15 customer accounts matching client business goals to company solutions, ensuring customer satisfaction and long-term business relationships worth $180K+.• Oversee customers’ expectations and perform escalations relating to competing priorities between clients and environmental compliance government regulators.• Educate customers by delivering product training and acting as a product expert. •Identified and documented software bugs, detailing issues and serving as the voice of the customer to engineering and product teams.•Developed and implemented internal team workflows, streamlining processes and addressing inefficiencies to boost account management quality and overall operational effectiveness.

Helix, a leader in population genomics and viral surveillance, aids health systems, public health organizations, and life sciences companies in integrating genomic data into patient care and public health decisions.Few highlights of my role as a Customer Success Specialist:• Supervised and assisted high-value clients and executed large-scale genomics initiatives through high-touch customer service and detailed CRM data entry.• Succeeded in delivering critical COVID-19 test information fielding 280+ client calls and emails weekly under unprecedented fast-paced pandemic conditions in compliance with HIPAA standards.• Improved internal processes and developed training materials for effective operational practices. • Onboarded participants and managed complex account administration.• Communicated with the fulfillment center on rushed orders, changes to orders, and order cancellations. • Built open orders, back orders, and inventory reports to be shared and reviewed weekly.

Whitson CM is a heavy construction management firm offering environmental compliance services, stormwater solutions, and related software product, SWPPP Online.As an Environmental Consultant and Inspector, I offered clients compliance advice through inspections and audits, while also promoting our compliance software in the field to boost revenue.• Created defensible reports and issued corrective actions, ensuring prompt resolution of identified non-compliance issues, adherence to regulatory standards contributing to project advancement.• Utilized and calibrated water testing equipment to accurately measure and analyze water quality data.• Provided a stellar customer experience serving as trusted advisor keeping construction and industrial projects on track through active compliance management of StormWater Pollution Prevention Plan (SWPPP) resulting in new business contracts worth $200K.• Managed escalations between high-level city officials and project owners ensuring project compliance and advancement.

As a part of Covance, a Labcorp company, I managed the meticulous application process for free cancer care partnerships with pharmaceutical companies, collaborating with healthcare professionals to submit robust, HIPAA-compliant applications for patients.A few highlights from this role are:• Detail orientation resulted in being promoted to a specialist program within 3 months of employment.• Orchestrated processing, updating, and maintaining of complex applications.• Conceptualized and preserved clear and concise CRM data to a high degree of integrity while ensuring compliance with HIPAA federal law.• Improved viability of acceptance into free oncology care by guiding and educating doctors and healthcare professionals regarding program compliance in processing patient assistance applications.

Exeqtech is a leading construction project management company, my time here was spent providing document control and inventory control services for a joint hospital project between the governments of Trinidad and Tobago and Austria.A few role highlights:• Managed the vital task of ensuring all project drawings and documentation were received, meticulously checked, accurately recorded, and distributed efficiently in accordance with agreed-upon project procedures.• Performed rigorous inspections and quality checks on all incoming products, materials, and machinery, safeguarding compliance with established quality standards and specifications.• Oversaw the crucial process of preparing and submitting Requests for Information (RFIs) from diverse sources, optimizing communication and project success.• Led and trained a team of two inventory employees on a newly implemented inventory and quality control system, enhancing operational efficiency and accuracy.

Founding and managing my company was a joyful and fulfilling adventure. It fueled my entrepreneurial spirit daily and strengthened my resilience in the vibrant restaurant industry. These invaluable experiences continue to positively shape my ambitions and inspire my journey.Here are some highlights I am proud of:• Customized foreign restaurant business model for the local market and developed brand vision through superb customer service and quality assurance efforts.• Developed and implemented manufacturing processes to improve product quality and enhance efficiency.• Created new wholesale and retail revenue streams through cold calling and inside sales, as well as delivering successful presentations through outside sales efforts, increasing sales by 45%.• Specified and sourced suitable food manufacturing machinery to meet production capacity requirements.• Negotiated favorable terms of rental property, vendor and wholesale agreements through business acumen and strong interpersonal skills.• Recruited, trained and managed 6 full-time employees on brand identity, customer service standards and manufacturing processes.• Inspected and tested finished products, working with industry experts to resolve quality issues.