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At Genvid Technologies, my dedication to customer-focused service and computer proficiency has been instrumental in enhancing live operations. My expertise in systems administration, honed over the course of recent professional experiences, ensures robust monitoring and maintenance of complex systems.Fluent in English and Spanish, I bridge communication gaps, delivering exceptional support and contributing to our team's ability to exceed service standards. My goal is to continue applying strategic thinking and leadership to navigate and solve intricate challenges while upholding excellence in technology and operations.
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Live Operations EngineerGenvid Technologies Inc. Jul 2021 - Apr 2024Santa Monica, California, United StatesSupported live projects and products alongside major companies such as MTV, Facebook, Amazon, Intel, and Bandai-NamcoReal-time support and mission control for live streams on major streaming platforms including Twitch and Youtube in acloud-native environmentMonitor and manage cloud infrastructure via AWS, Datadog, and Hashicorp stack (Terraform, Nomad, Consul, Vault -
Systems AdministratorMercury Insurance Jan 2020 - Jul 2021Brea -
Operations Monitoring Center Systems AdministratorGlidewell Dental Jan 2019 - Jan 2020 -
Operations Monitoring Center AnalystGlidewell Dental Jun 2017 - Dec 2018
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Build Your Own Sales AssociateMicro Center Sep 2014 - Jun 2017Tustin, California-Peripheral sales: Average sales of $8,000/day, highest selling $30,000/day-Customer service: Consulted customers to the best products for their needs -Organization: Keep stations and aisles organized-Freight: Removed freight from shipments twice a week and organized for the warehouse team-Visual improvements: Led various projects to visually improve the merchandise to increase sales-Trained 7 new hires for General and Peripheral Sales -
General Sales AssociateMicro Center Sep 2013 - Sep 2014Tustin, California
Alan Flores Skills
Frequently Asked Questions about Alan Flores
What is Alan Flores's role at the current company?
Alan Flores's current role is ITIL Certified Operations Monitoring Engineer with Live Operations Experience.
What is Alan Flores's email address?
Alan Flores's email address is af****@****ech.com
What is Alan Flores's direct phone number?
Alan Flores's direct phone number is +171460*****
What skills is Alan Flores known for?
Alan Flores has skills like Customer Focused Service, Computer Proficiency, Bilingual Communications, Exceed Sales Goals, Excellent Product Knowledge, Merchandise Planning, Time Management, Passionate About Work, Verbal De Escalation, Vendor Relationship Management, Reporting And Analysis, Leadership.
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