Alan Forbes Email & Phone Number

With over 15 years of experience in customer experience and organisational transformation, I am a CEO, keynote speaker, and author who is passionate about improving healthcare outcomes for patients and providers. I lead Patient Experience Group, a consulting firm that helps healthcare organisations adopt patient-centric strategies and elevate the standards of care.As a speaker and thought leader in the healthcare industry, I share my expertise and insights with audiences worldwide, inspiring and guiding them to break through siloed thinking and foster an all-inclusive approach that prioritises the patient. I have worked with multinational corporations such as Facebook, Google, and Apple, as well as large national organisations like Telstra, to deliver innovative solutions and positive change. In my book, "The Patient Experience," I offer practical strategies and actionable steps to enhance patient satisfaction and organisational success. My mission is to empower forward-thinking executives to provide the best possible experience for their patients and ensure the utmost confidence in their organisation.

Listed skills include Methodologies, Operations Management, Training And Development, Customer Service, and 45 others.