•Responsible for mentoring and motivating staff to exceed customer service standards. Maintained high employee morale resulting in a team player environment and low turn-over.•Managed the daily operations at Fabulous Freddy’s including: department reviews, reviewing profit and loss statements, scheduling employees and managing disciplinary actions. •Exceeding labor budgets by staffing labor based on past sales trends.•Developed spreadsheets to bench-mark employee sales progress based on management sales expectations. This improved operations of the store to achieve budgets. •Successfully increased the convenience stores gross profit over 2% compared to the previous year by reviewing product costs from vendors and verifying marked prices in system spread sheets and decreasing theft.

Managed all IT related services for the corporate offices. Including setup, maintenance and troubleshooting of end-user workstations software and hardware. Responsible for the purchasing, setup and use of Blackberry equipment.Organized all IT related equipment purchases, repairs and scheduled maintenances.Performed preventive maintenance on end-user workstations.Worked closely with employees to coordinate software installs and support. Provided end-users with desktop IT troubleshooting resolutions and other general IT related duties

Managed all point of sale related services. Responsible for the setup, maintenance and troubleshooting of end-user workstations hardware.Established a testing environment for Micros workstations.Administered and performed routine maintenance on Micros servers.Maintained all functions of the Micros system, including keeping employees current and working closely with the revenue center managers.Created invoices, purchase orders and repair orders.Authorized and tracked repair orders.

Managed approximately 12-15 production line employees. Oversaw the full operations of production and maintained a safe workplace for fellow team members.Provided quality control by inspecting our losses during production.Received all products for production, maintained inventory and issued products from the current inventory for their use on the production line and/or customer orders.Maintained a 100% inventory accuracy rate until departure.