Andre Langevin Email & Phone Number

Sherbrooke, Quebec, Canada

Sherbrooke, Qc

Manage and lead SherWeb's Cloud PBX Onboarding and Support team. We deploy cloud hosted PBX system's for customers and partners worldwide.

95 Jacques Cartier Boulevard, Sherbrooke Qc

Manager for SherWeb's data migration specialist team. We handle hundreds of organisational data migrations every month. From email, public folders, document to SharePoint migrations

Sherbrooke

Customer service supervisor for the technical support department. We provide service and assistance to customers and partners worldwide 24/7/365. We support all of our products and services with a stellar team of dedicated professionals. We consistently rank in the high 80's on the industry standard Net Promoter Score.

Montreal, Canada Area

Manage employee/retiree requests for enrollment or information about their benefits.

Montreal, Canada Area

Was responsible for monitoring call quality for internal and external employees of the small and medium business markets. Responsabilities included but were not limited to, scoring calls, calibrating scoring with external call centres and internal call centres, identify and recommend problem areas in the call flow, report generation and distribution.

Montreal, Canada Area

Responsible for collecting unpaid/overdue consumer telecom bills.While on assignment for CCS I had the opportunity to be a part of several projects due to my fast learning and go to attitude.

Montreal, Canada Area

Front line agent responsible for answering all types of consumer related calls, from billing questions to complex service issues. I progressed rapidly through customer service and onto collection services due to my customer oriented skills.