Alan Gray Email & Phone Number

Australia

Sydney, New South Wales, Australia

Short term contract worker in Newcastle, Sydney, Canberra, Blue Mountains

Paddington, Nsw

Network Design Engineer (Consulting), Telstra Australia (2020-2021)Team member of over 12 engineers that report to a single Team Leader who is based in Sydney. Role is to provide adds, moves and changes within the Australia-wide project called JP2047.

Paddington, Sydney

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Garden Island - Royal Australian Navy Yard

Network Engineer, Fujitsu Australia Team member of 12 engineers, based in Sydney, that provides network support, design and maintenance, to the Royal .

Sydney / Soho

ABN holder & Company Name RegisteredWHS WhitecardWorking with Children ApprovedACMA Open Course + Fibre + Copper + Coax EndorsementsNSW Police issued Security Installers (electronic) LicenceNSW Police Criminal Check

Sydney

•Transitioned from CSC to the AT&T Converged Global Enterprise Networks team as a result of the new alliance with CSC. This team of 25 provided a fully managed, high-performance and secure network to 400+ global enterprises.•Provided Level 2 and Level 3 support to a wide range of global companies across diverse industry sectors including defence, insurance, finance, healthcare, manufacturing, and utilities.•Followed agreed incident management processes using Remedy to manage tickets; worked to resolve tickets to meet demanding SLAs.•Documented planned and emergency changes and followed change-control process including presenting changes at CAB meetings.•Business-as-usual support included responding to system alerts, troubleshooting problems with Juniper routers, Cisco switches, LAN/WAN fault diagnosis, firewall administration (Checkpoint and Palo Alto) and WAN optimisation (BlueCoat and Exinda PacketShapers).•Responded to project requests raised by the US design team including replacement of end-of-life routers and switches; managed and documented the risk and impact of changes and agreed change windows with affected clients.•Provided end-of-shift handover to the support team in India which supported the EMEA region, as part of a follow-the-sun support model.•Proven professional judgment, high work ethic and a high energy level translate into professional solutions that are not only beneficial to clients but also are cost effective.•Able to prioritise work in a fast paced, high pressure and culturally diverse global multi-national organisations and environments.•Possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette.•Variation management of Installs and/or Designs. •Contribute to ongoing business improvement and process development.

Nth Ryde (Sydney) / Soho

Network Engineer, Converged Global Enterprise Networks, 2004 – 2014Part of a network support team providing support to global clients on a 24 x 7 basis. •Liaised with stakeholders including external vendors to resolve problems in line with agreed service levels.•Resolved a wide range of support requests including problems with routers and switches (Juniper and Cisco), LAN/WAN fault diagnosis, and firewall management.•Adhered to incident management processes using Remedy. •Followed change-control processes including documenting implementation plans, risks and backout plans, and presentation of changes at CRB meetings.•Maintained a high-perfromance & high-availability world network comprised of 22 global nodes, •Managed and maintained network diagrams and IP addresses.•Resolved a range of support requests and troubleshooting issues, working with other engineering teams and/or visiting client sites. •Worked to agreed SLAs (4 hours to diagnose and 8 hours to fix).

Chatswood

•The Managed Network Services team was a team of 20+ supporting the network infrastructure for managed-service clients including Energy Australia and Allianz.•Liaised with a range of stakeholders including other internal engineering teams, server team, operations, Cisco technical assistance centre, global carriers and vendors.•Provided regular status reports to management on projects and BAU work.•Assisted with a number of client-facing projects.•Planned and installed the network infrastructure (fibre links, switches, routers) for a new centralised office location for Allianz, catering for 800 users.•Carried out yearly disaster recovery tests for the Credit Reference Association of Australia (CRAA), ensuring lessons learned were incorporated into later tests.•Managed the migration and testing of services for CRAA as part of a data centre move, receiving a company award for the successfully completed project. Mentored two junior network engineers assisting with the migration project.•Successfully designed, documented and project managed the relocation of equipment and services to a new site for UTC, a supplier to the US military. Fully documented the new environment post migration for client handover.•Project & Technicaly Managed the upgrade of over 300 Cisco 1600 routers for the Federal Parliament. •Technical Managed - Data Centre relocation for CSC Client - Credit Advantage (Bondi > Alexandria)•Technical Managed - Core Router and Switch Upgrade for Teachers Credit Union•Technical Managed - IP address change for client (Nortel) in Sydney and Melbourne over two weekends.•Technical Managed - 52 distribution switches upgrade at Nortel over one weekend (Team of 3)•Technical Managed - Distribution Switch refresh and upgrade upgrade at Allianz over one weekend (Team of 6)•Technical Managed - Core and Distribution Gigabit Switch refresh over one night for CSC Client Otis (Team of 5)

Botany, Nsw

•Worked as the sole engineer supporting voice and data services for a user base of over 300 people across several offices in Australia and New Zealand.•Maintain & installed Cisco switches company wide.•Project and Technical Managed - network upgrade for a new warehouse facility in New Zealand.•Project and Technical Managed - relocation of LAN/WAN/Voice resources for over 35 staff in New Zealnad office.•Supported the migration from ccMail to MS Exchange.•Supported and administered the VTEL videoconferencing system and Octel voicemail system.•Managed the mobile phone fleet and fixed line billing process.•Researched future trends and carried out ongoing reviews of the capacity and performance requirements to meet business needs.•Carried out detailed impact analysis, planning and remediation work in preparation for year 2000 cutover.•NEC PABX Moves, Adds, Changes, along with voice and tie-lines (both domestic and international links)•Day-to-Day network issues and fault finding and remediation ensuring 99.98% uptime•Project Managed core switch and infrastructure refresh.

Ashfield, Nsw

Main tasks:•Day-to-Day adds/moves/changes and fault finding/ remediation on LAN (ethernet & token ring), TDM muxes, microwave links, WAN links (frame relay and ISDN/OnRamp30's)•Realignment and AGC adjustment of inter-office microwave links when required.•Project, Design & Technical Managed - SBNSW Head Office fitout and relocation in Melbourne - Melbourne CBD to Doncaster (over 60 people). Project duration was 6mths.

Ashfield, Nsw

•Plan, install or remove ATM's as per requirements all over NSW, QLD and VIC (upto 1wk deployment)•Plan, install or remove Branch network equipment all over NSW, QLD and VIC (upto 3wk deployment)

Alexandria, Nsw

Chip Level Repair (TTL & CMOS & Discrete Components) mainly on DEC PDP11/40'sBoard Level Swap - DEC PDP11/40, olivetti M40, M54, M60, M70 back office equipment, 2840 & 1480/1490 printers.Area - Coffs Harbour-to-Canberra, Sydney-to-Dubbo.Disk Drive head alignment and/or replacement.Assist other engineers in Newcastle/Canberra when need arose.

Artarmon, Nsw

Chip Level Repair (TTL & CMOS & Discrete Components).Board Level Swap/repair.

Artarmon, Nsw

Chip Level Repair (TTL & CMOS & Discrete Components).Board Level Swap/repair.

Leichhardt, Nsw

PDP11/73 OperatorPDP11/23 OperatorPDP11/03 Operator

Silverwater, Nsw

ICL 2903 OperatorICL 2913 OperatorTape Librarian / Shift Leader

Padstow, Nsw

ICL2903 OperatorICL2904 Operator

Bankstown, Nsw

2x ICL2903 OperatorShift 2ICTape Librarian

Acma Cabling Course, Open Licence

Install & terminate, telecommunications cabling from carrier pit to Network Termination Device. Install and terminate telephone cabling.

Nsw Rfs - First Aid, Nsw Rfs Faa

Activities and Societies: NSW RFS - First AidAED training 30 question exam 3 training scenarios exam

Nsw Rfs - First Aid Course, First Aid (Aug 2016), Pass

Activities and Societies: First Aid, AED usage and application, patient triage, splints, bandages, DRSABCDEFirst Aid, AED usage.

Nsw Whs White Card (Construction), Oh&S

NSW WHS White Card (Construction)

Soa, Installation And Termination Of Mm & Sm Fibre

Activities and Societies: Bast practice for installation and commissioning of MM & SM within customer premises. Fusion and Mechanical.

Foundation Licence, Amateur Radio

Activities and Societies: Foundation Licence course + exam - VK2FREQFoundation Licence course + exam - VK2FREQ

A.Dip, Electrical Engineering

with Distinction

Certiii, Electrical Wiring To As3000

Cert III - Electrical Wiring for Engineers (AS3000)

S.A. Autocad, Statement Of Attainment

SA Auto CAD R12

Soa, Electronic Security

Alarm Panel and Sensor installation and configuration