Alan Glenister Mbcs, Fcmgr Email and Phone Number
Alan Glenister Mbcs, Fcmgr work email
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Alan Glenister Mbcs, Fcmgr personal email
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I am an accomplished and multi-disciplined IT professional with over 30 years of experience across various sectors. My expertise spans providing VIP support, managing complex IT environments, and leading projects globally, including in high-pressure situations such as international domain migrations and deployments in challenging environments like the Sahara Desert and Japan. Known for delivering exceptional customer service and technical support, I thrive both in collaborative team settings and when taking the initiative. I am continuously enhancing my skills, both through formal certifications and by actively seeking opportunities to acquire new knowledge. My experience includes supporting senior executives, mentoring staff, and contributing to the development of service excellence. With a strong foundation in ITIL, leadership, and management, I am eager to continue driving innovation and providing top-tier support.-Recommendations For Alan Glenister:Senior Desktop Support AnalystWipro Technologies“Alan has always been extremely effective when providing support to me, he gets to root causes and delivers fully effective solutions. A high standard professional in his space” January 21, 2009Dave Strain, IT Director - Business Solutions, managed Alan indirectly at Wipro TechnologiesSenior Desktop Support AnalystBHP Billiton Petroleum“Alan worked for us in supporting our project teams which were based in London but building several Oil and Gas developments in Algeria with the engineering done in multiple countries. We had multiple sites needing support in very demanding circumstances. He then moved on from this role to perform Executive Support to senior staff members in our London office. Another demanding role requiring personal service and attention to detail and he delivered results consistently. He received a lot of positive feedback from customers and his employer. He has the right attitude to get the job done. I wish him well!” September 29, 2008Top qualities: Great Results, Personable, High IntegrityDavid Anthonyhired Alan as a IT Consultant in 2002Specialities: • Exceptional customer service• Over 30 years IT experience• ITIL v3• Windows NT / XP / 7 / 10 / 11• OSX / macOS / iOS / Android• MS Office; MS Teams; Lotus Notes• Bomgar administrator• Dell and HP hardware
Nottinghamshire Healthcare Nhs Foundation Trust
View- Website:
- nottinghamshirehealthcare.nhs.uk
- Employees:
- 2290
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Digital Systems SpecialistNottinghamshire Healthcare Nhs Foundation TrustLincoln, Gb
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Technical Support EngineerNottinghamshire Healthcare Nhs Foundation Trust Oct 2022 - Present
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OwnerIct Lincoln Apr 2008 - PresentLincoln, United KingdomSmall Business and Residential Computer ServicesMain services provided: Virus and Spyware removal Slow computer investigation and repair Wireless home network setup Operating system upgrades and re-installs Data transfer and recovery Memory and Hard Drive upgrades Software installsContact details:Mobile: 07956 696 395Email: alan@ICTLincoln.co.uk Facebook: www.facebook.com/ICTLincoln Twitter: @ICTLincoln
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It ProfessionalUniversity Of Lincoln Sep 2010 - Oct 2022• Providing predominantly 2nd line support services to internal staff and students• Mentoring of Service Desk Analysts and ICT Technicians• 1st, 2nd and 3rd line PC Desktop Support; 1st and 2nd line Mac Support• 1st and 2nd line Exchange Support• 1st and 2nd line Smartphone Support• Providing expert skills and knowledge to support the implementation of projects• Administration of hardware and software asset control• New software builds of desktop and laptop systems for new and existing users• Delivering training on ICT systems and software to internal staff• Contributing to the on-going development of the Service Excellence aims of the team• The hardware equipment supported includes HP & Dell desktops and laptops, EE & O2 iPhone and Android devices, Hewlett Packard multi-function printers and Oce plotters -
Systems EngineerEacs Nov 2009 - Sep 2010• Working in a team of two providing an expert service desk for all Thera Trust ICT requirements• Administration and support of Active Directory, Exchange and Citrix environments• Administration of the security environment, which include Websense Web Security, Signify SecurID authentication and Symantec antivirus• Support of Windows XP, Vista and 7 including office applications such as MS-Office, Outlook, Adobe, Sage and Barclays Business Master.• New software builds of desktop and laptop systems for new and existing users• Performing regular reviews of the desktop and laptop standard operating environment• Support of remote connectivity technologies including Windows Mobile devices, 3G USB dongles and Citrix• Administration of the equipment asset register• The hardware equipment supported at Thera Trust includes HP Compaq desktops, HP Compaq Laptops, O2 and Vodafone handheld devices and Hewlett Packard printers
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Systems EngineerThera Trust Nov 2009 - Sep 2010• Working in a team of two providing an expert service desk for all Thera Trust ICT requirements• Administration and support of Active Directory, Exchange and Citrix environments• Administration of the security environment, which include Websense Web Security, Signify SecurID authentication and Symantec antivirus• Support of Windows XP, Vista and 7 including office applications such as MS-Office, Outlook, Adobe, Sage and Barclays Business Master.• New software builds of desktop and laptop systems for new and existing users• Performing regular reviews of the desktop and laptop standard operating environment• Support of remote connectivity technologies including Windows Mobile devices, 3G USB dongles and Citrix• Administration of the equipment asset register• The hardware equipment supported at Thera Trust includes HP Compaq desktops, HP Compaq Laptops, O2 and Vodafone handheld devices and Hewlett Packard printers
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Senior Desktop Support AnalystWipro Technologies Apr 2008 - Apr 2009• Providing 2nd and 3rd line support to Pitney Bowes UK Headquarters and remote sites across the EAME and APAC regions directly to users and other IT engineers• Providing support and resource to international projects• Creating new and improving existing support procedures • 1st line infrastructure support• Support of Windows 2000 and XP including office applications such as MS-Office, Outlook, Lotus Notes, Adobe, AT&T (Dialup networking), Cisco VPN and various in-house bespoke products• 1st and 2nd line support of Blackberry handheld devices and PDA technology• New software builds of desktop and laptop systems for new and existing users• The hardware equipment supported at Pitney Bowes includes Dell desktops, Dell Laptops, O2 handheld devices and Hewlett Packard printers -
Senior Desktop Support AnalystPitney Bowes Oct 2005 - Apr 2008• Providing 2nd and 3rd line support to Pitney Bowes UK Headquarters and remote sites across the EAME and APAC regions directly to users and other IT engineers• Providing support and resource to international projects• Creating new and improving existing support procedures • 1st line infrastructure support• Support of Windows 2000 and XP including office applications such as MS-Office, Outlook, Lotus Notes, Adobe, AT&T (Dialup networking), Cisco VPN and various in-house bespoke products• 1st and 2nd line support of Blackberry handheld devices and PDA technology• New software builds of desktop and laptop systems for new and existing users• The hardware equipment supported at Pitney Bowes includes Dell desktops, Dell Laptops, O2 handheld devices and Hewlett Packard printers -
Vip Support AnalystComputer Sciences Corporation May 2001 - Sep 2005• Providing 1st, 2nd and 3rd line VIP support to BHP Billiton’s senior executives 24 hours, 7 days a week – this can often involve visiting clients at their homes or hotels.• Remote support of VIP clients globally which has included occasional site visits, both within the UK and overseas• Managing issues escalated to other departments to ensure VIP calls are resolved in a timely manner• Providing one to one guidance to senior executives for both business and personal computing needs• 1st line infrastructure support• Support of Windows 2000, XP and NT including office applications such as MS-Office, MS-Exchange, Adobe, GRAS (Dialup networking) and various in-house bespoke products• 1st and 2nd line support of Blackberry handheld devices and Vodafone 3G technology• Administration of the Blackberry Enterprise Server• 1st and 2nd line support of PDA technology• New software builds of desktop and laptop systems for new and existing users -
Vip SupportBhp Billiton Petroleum 2001 - 2005• Providing VIP support to BHP Billiton’s senior executives 24 hours, 7 days a week both remotely and in person – often involving off site visits both within the UK and overseas• Managing issues escalated to other departments to ensure VIP calls are resolved in a timely manner• Providing project support and resource globally• Support of Windows 2000, XP and NT including office applications such as MS-Office, MS-Exchange, Adobe, GRAS (Dialup networking) and various in-house bespoke products• 1st and 2nd line support of Blackberry handheld devices and Vodafone 3G technology• Administration of the Blackberry Enterprise Server• New software builds of desktop and laptop systems for new and existing users• The hardware equipment supported at BHP Billiton includes Compaq and IBM desktops, Compaq and HP servers, IBM Laptops, Hewlett Packard printers and Digital Senders -
Desktop Support AnalystRsl Com 2000 - 2001• 2nd line support to an NT network running various operating systems• 1st and 2nd line support to the Royal Blue call logging software including system administration and user training • 1st line infrastructure support• Support of Windows 95, 98 and NT including office applications such as MS-Office, MS-Exchange, SecurID and various in-house bespoke products.• The hardware equipment supported at RSL COM includes Gateway desktops, Hewlett Packard desktops, laptops and printers
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Desktop Support AnalystWilco International Limited 1998 - 2001• 1st and 2nd line support to an NT network running various operating systems• Support of Windows 95, 98 and NT including office applications such as MS-Office, MS-Exchange, Lotus Notes and various Adobe products.• 1st line support to a Lucent telephone system• The hardware equipment supported at Wilco includes Compaq and Dell desktops, Toshiba laptops and Hewlett Packard printers
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Network Administrator And Pc / Mainframe Support EngineerHertfordshire Magistrates’ Courts Committee Nov 1997 - Jul 1998Hertford• 1st and 2nd line support to an NT network running various operating systems• Support of Windows 95, 98 and NT including office applications such as MS-Office, MS-Exchange and various Adobe products.
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Motorcycle InstructorLondon Borough Of Enfield Jun 1992 - Feb 1996Enfield, United Kingdom• Training of clients to a safe and competent level of riding• Preparation of clients for the motorcycle driving test• Administration of training programme• Assessment of individual competency (CBT) -
ElectricianSpur Electric Limited Jul 1989 - Mar 1992Enfield, United Kingdom• Electrical installation both industrial (415V and three phase) and domestic (240V)• Maintenance of electrical equipment• Working to strict regulations to maintain safe installation practices
Alan Glenister Mbcs, Fcmgr Skills
Frequently Asked Questions about Alan Glenister Mbcs, Fcmgr
What company does Alan Glenister Mbcs, Fcmgr work for?
Alan Glenister Mbcs, Fcmgr works for Nottinghamshire Healthcare Nhs Foundation Trust
What is Alan Glenister Mbcs, Fcmgr's role at the current company?
Alan Glenister Mbcs, Fcmgr's current role is Digital Systems Specialist.
What is Alan Glenister Mbcs, Fcmgr's email address?
Alan Glenister Mbcs, Fcmgr's email address is al****@****ail.com
What skills is Alan Glenister Mbcs, Fcmgr known for?
Alan Glenister Mbcs, Fcmgr has skills like Operating Systems, Service Desk, Laptops, Printers, Windows 7, Remote Desktop, Microsoft Office, Blackberry Enterprise Server, Technical Support, System Deployment, Os X, Help Desk Support.
Who are Alan Glenister Mbcs, Fcmgr's colleagues?
Alan Glenister Mbcs, Fcmgr's colleagues are Kevin Mcneil, Chelsie Nicholson, Wainwright Jennifer, Custers Rene, Josephine Saunders, Adrian Lilley, Wendy Smith.
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