Alan Go Email & Phone Number

San Francisco Bay Area

Lugg lets you move anything, anytime, anywhere. Like Uber, for movers!-Provide email, chat and SMS support to Customers, Luggers & Retailers-Achieve world-class customer satisfaction ratings-Perform real-time analysis and problem-solving of orders to provide optimal solutions for Lugg stakeholders-Operate in a highly autonomous environment which empowers you to make decisions-Contribute to high impact projects-Strategically think about operational improvements and efficiencies

San Francisco Bay Area

• Onboarding new clients and properties for operations.• Maintaining 5-star company Yelp and social media accounts.• Scheduling all client services; client subscription retention.

Berkeley, California, United States

• Compose mobile hub attendant schedules and maintain timesheets.• Managed data for first mile client orders and injections.• Maintain relationships with middle mile logistic clients and confirmation of daily trucks needed.• Create accurate POs for middle mile clients.

San Francisco Bay Area

-Maintain client and pet records.-Schedule client appointments in an efficient and logical manner.-Review appointments to ensure pets are on track with vaccinations and health concerns.-Provide client retention with top tier customer support.-Provide Digital Health Consults to clients via the Fuzzy Chat service.-Place medical orders for clients.

San Francisco Bay Area

-Built optimized routes for home delivery to maintain high level of CSAT. -Reported daily issues in the dispatch system to provide a better customer experience.-Provide suggestions to increase productivity and efficiency.

Alameda, California

-Established project control procedures such as project and operations forecast.-Completed 10+ performance reviews each quarter, offering praise and recommendations for improvement.-Maintained comprehensive knowledge of services to better serve customers and meet demanding sales objectives.-Implemented innovative programs to increase employee loyalty and reduce turnover.-Worked with support teams to resolve issues with product, service or accounting areas.

San Francisco Bay Area

-Worked alongside the marketing team to ensure client events were properly scheduled and covered in the most cost effective method.-Managed company and vendor supply to ensure all aspects of company had necessary tools and materials needed to succeed and grow.-Logistically provided all corporate events with the necessary manpower and materials needed.-Devised plan to grow a new mobile filling aspect of the company, and oversaw its success and growth. -Nurtured relationships with 3PL services, breweries, and individual employees.-Built optimized routes for both corporate and home delivery branches of the company.-Led and trained on customer interaction and satisfaction.Local craft beer! Who wouldn't love that?

San Francisco Bay Area

-Worked cross functionally with six city operations teams and city General Managers, overseeing an internal dispatch system to manage everyday logistics.-Reported daily issues in the dispatch system to provide a better customer experience.-Assisted with the management of the valet workforce to tactically deploy services in a timely manner for efficient production.-Used a custom built logistics platform to relay any issues that arise in the field and expedited solutions for customers.-Scouted compiled data for projects to benefit the operations process which helped scale company growth. Founded and based in San Francisco, Luxe is building a logistics platform that will drive the next generation of local real time services, beginning with parking. The free Luxe app, available on iOS and Android, transforms parking from a necessary evil to a daily highlight.With a veteran team of leaders from Zynga, Tesla, Google, Yahoo and Groupon, a fleet of prescreened, friendly valets, dozens of insured and secure indoor parking lots and a sophisticated technology platform that monitors every step of the process from drop-off to pick-up, Luxe is leading the charge on a new industry of on demand services that addresses a ubiquitous urban challenge: parking.

Honolulu, Hawaii, San Francisco, California

-Leading and delegating tasks to teams of 3 or more.-Opening and closing the store; maintaining security.-All cash handling and bank deposits to ensure transactions are verified.-Ensuring the top level of customer service is applied for everyone.-Inventory and stock checks.