Alan Graff Email & Phone Number

Temple Terrace, Florida, United States

Responsible for leading a team of instructional design professionals, developing, and implementing a strategy for new hire, new to role and continuing education training programs across the line of business. Oversee the design and development of learning experiences for the organization and its employees, while partnering with business leaders to synthesize performance objectives to deliver scalable and sustainable learning programs.

Tampa, Florida, United States

Partner with senior leadership to identify and drive strategic opportunities supporting operations in the U.S. Lead planning, development, implementation, management, and evaluation of operational training to increase employee productivity, capability, and organizational effectiveness.• Partnered with key stakeholders to develop strategic playbook for 2023 gaining approval from ownership. Collaborating with executive leadership across the organization to execute the strategy.• Developed and implemented comprehensive customer service skills training inclusive of online, instructor-led, and simulations. Implemented to all operations associates while being integrated in onboarding and continuing education post launch.• Lead Operations Learning Team in development of continuing education plan, curriculum development, and deployment. After two months, 85% of associates perceive training has increased their knowledge and/or skill.• Partner and consult with leaders across the organization to develop their teams, leaders, interview guides and skills, processes, internship programs, and tools & resources.

Tampa, Florida, United States

Provided specialized talent management partnership, consultation and thought leadership to HR stakeholders and business unit leaders in the areas of Leadership & Associate Development, Performance Management and Succession Planning.• Partnered with stakeholders to implement annual talent review process. Facilitated virtual meetings and created talent development plans for key talent segments and leaders promoting career development and enhancing leadership bench strength. • Successfully and quickly identified emerging needs of clients during evolving COVID-19 environment. Collaborated with stakeholders to deliver tools, resources and learning solutions to work effectively in a virtual environment and lead client-facing meetings. Facilitated leader focused sessions addressing new and developing challenges while leading remotely.• Led the development of a mindfulness community and resources for the enterprise. Facilitated team meetings and sessions while identifying subject matter experts internally and externally to deliver content of sessions.

Tampa, Florida, United States

Led team of Learning Partners accountable for learning deliverables by collaborating with senior stakeholders in support of leadership and associate development needs across the organization.• Collaborated on new development guidelines and process for onboarding programs and delivered immediately to clients without existing programs. Formalization in LMS provided leaders and associates clear development paths while also providing learner metrics.• Partnered with Tampa Leadership team during closure of office with various transition activities while also designing and facilitating change leadership and wellness sessions for all associates. 100% of Tampa Learning & Development team remained through closing enabling smooth transition for firm and impacted associates.

Tampa, Florida, United States

Responsible for building leadership and sales capabilities and strong talent pipeline that differentiates the organization in the marketplace while attracting and rewarding talent. Led the Leadership and Sales Development Center of Expertise accountable for the design and delivery of a consistent learning roadmap with learning paths for multiple leadership and associate audiences.- Partnered in development of new learning and development operating model to deliver consistent partnership with clients, efficiencies in processes, and provide role clarity. Realized 10% reduction in process steps and duration. Developed position descriptions for multiple roles. - Led program development and implementation of new performance and development philosophy and process entailing delivering year-end performance reviews without a rating. Successful delivery of a blended solution to 1,100+ people leaders globally including video demonstrations through eLearning followed by classroom application. Knowledge and skill increased 20%.

Tampa, Florida, United States

Drove vision, strategy, learning plan, and execution of sales learning and development. Clients supported included U.S. and international sales, marketing, compliance, and business operations.• Developed sales curriculum supporting various client segments resulting in foundational sales knowledge and skill enhancement increasing 36%, advanced sales knowledge and skill enhancement increasing 51% and presentation knowledge and skill enhancement increasing 38%. • Facilitated strategic account management concepts and process training in the US, EMEA, and APAC.

Tampa, Florida, United States

Learning team leader responsible for developing and delivering learning and performance support solutions for clients including front and back-office operations, sales, compliance, marketing, investment, and leadership development.• Successfully implemented new learning strategy focusing on continuous and accelerated learning principles, resulting in an increase in digital/self-paced learning from 5% to 35%, time spent in the work environment from 35% to 65%, decreased time spent in the training room, and a significant boost to productivity and efficient delivery of material.• Achieved 30% reduction in learning time through the development & implementation of innovative instructional design methodology, structures, resources, and processes.• Established video production capabilities and processes increasing team self-sufficiency and reducing video production time by 20%.• Developed internal virtual instructor-led training (VILT) certification program covering development and implementation standards and processes.• Served as Chair of the Leadership Development Team for the Tampa office. Developed and facilitated learning and team building events targeting key leadership competencies.• ASTD BEST Award Winner (2008 & 2009) – Accelerated learning principles & efficiencies driving awards.

Tampa, Florida, United States

Managed, led, and enhanced core department disciplines and services including classroom facilitation and training program leadership and management. Led and facilitated new hire, continuing education and soft skill associate development.

Tampa, Florida, United States

Leader and facilitator of new hire, continuing education and soft skill associate development. Established and cultivated relationships with internal business partners to ensure learners had the skills to perform their role and develop new skills for professional and career development.

Bachelor Of Science - Bs, Finance, General

Plant-Based Nutrition Certificate