Angela Condon Email & Phone Number

Des Moines Metropolitan Area

• Assisting Providers with inbound inquiries making healthcare better for our members
• Answering inbound inquiries from providers measuring a 0 percent unavailable time
• Achieved 100 percent quality as of reporting September 2024
• 0 Validation Errors through November 2024
• Recognized top of team for productivity first three months newly trained in level II work
• Partnering with Nurse staff to ensure accuracy of medical documentation

Scottsdale, Arizona, United States

• Specialized Claims Adjuster responsible for end-to-end handling of multiple line property claims commercial, homeowners, and dwelling fire
• Handle specialized policy claims (over $1,000,000 property exposure)
• Licensed Claims Adjuster in all 50 states through 2026 (Home state of Oklahoma)
• Xactimate I certified

Des Moines, Iowa

• Rated a strong successful at year end 2020 exceeding all required metrics
• Advocated for members by bridging the gap between providers and members with 99 percent quality
• Promoted to CXA I immediately after transitioning out of the training phase
• Processed medical claims with 95 percent quality in the highest monthly productivity tier
• Consistently provided a reliable and positive interaction for Wellmark members daily
• Cross-trained for both Member phone inquiries and Provider phone inquiries

Des Moines, Iowa Area

Recognized as a top performer on team - Rated at 105% department average for productivityRecognized on a department wide level in the 2018 2nd quarter Recognition meeting for achieving 100 percent quality as a Personal Lines UnderwriterServed as Subject Matter Expert to Underwriters new to the team, providing daily guidance on Underwriting decisions.

Des Moines, Iowa Area

Created and implemented a condensed training document available to all future claims associates reflecting newly updated legal insurance concepts required to pass the West Virginia Adjuster ExamProvided Outstanding Customer Service reflecting an Overall Customer Service Satisfaction Survey score of 9.75/10.00Effectively performed multiple tasks within an.

Des Moines, Iowa Area

Continuous Improvement Champion with documented savings of $5,017Achieved an overall rating of 4 out of 5 in the main competencies of Quality, Production, Continuous Improvement Time Service and Core Nationwide Values Was recognized via Nationwide Bravo’s on 12 different occasions Collaborated actively with the Straight Thru Processing Team to successfully.

Bachelor Of Arts, Psychology, Sociology

Activities and Societies: Psi Chi, Psychology Club, Research, UNI Dining Centers, Teaching Assistant

High School Diploma, General Studies

Activities and Societies: Jazz Choir, Choir, Volleyball, Drama, Speech