Alan Gustafson, Mba Email & Phone Number

Uniondale, New York, United States

Areas of Expertise:Credit and CollectionsCollections and Customer Service Call Center Management inbound and outboundBusiness DevelopmentAsset/Debtor Investigations and RecoveryCollateral Protection / Force Placed Insurance ProcessConsumer Collections and Asset RecoveryCharge off Recovery ProcessesMortgage and Retail Banking Customer ServiceContact Center ManagementVendor ManagementTotal Quality ManagementCall Center Technology - Inbound, Outbound, BlendedMortgage CollectionsLoss Mitigation and Borrower CounselingForeclosure, REO, and Bankruptcy Management

Greater New York City Area

Manage $1.9B multiple portfolios simultaneously (Loans, Auto, Visa, Mortgage)Manage staff of up to 30 collectors and 3 Supervisors in an Outbound and Inbound Calling Environment (CISCO & Noble)Revamped the Collector Training Program and Quality Control Review processImplemented formal employee evaluation program Analyze reports, compile statistics, and implement strategies to improve performance. Manage to salary budget and control overtime. Select outside agencies to which delinquent and charged off accounts are sent. Recommend accounts for charge-off in writing to Executive Management for approvalManaged the Loss Mitigation, Foreclosure, OREO, CUNA GAP/Disability ProcessImplemented and Managed the Collateral Protection Insurance process, RepossessionsManaged the Bankruptcy ProcessManage employee performance and provide ongoing feedback to train, cross-train and develop employees Reviewed all pertinent KPI’s and make recommendations for improvementWork with peers in a team setting to develop and implement improvement suggestions, policies, work forecasting, and staff scheduling

Commack Ny

Mba, Management

Member of the Wantagh School District Budget Advisory Committee

Bachelor’S Degree, Business Administration And Management, General

Education record