Alan Ho Email & Phone Number

San Francisco, Ca, Us

As a Senior Principal Experience Designer, I am responsible for leading the design and strategic direction of the Identity and Access Management (IAM) and the Access Control Management (ACM) platforms. My key duties and responsibilities include:• Leadership: Direct and guide the design efforts for Autodesk's IAM platform, ensuring a seamless and secure user experience.• Strategic Planning: Shape and curate the strategic intent for Access capabilities, aligning with the company’s vision and goals, and project this intent into actionable plans for realization.• Stakeholder Communication: Communicate design strategies and progress to stakeholders, articulating the value and impact of design solutions on business outcomes.Selective accomplishments:• Coordinated stakeholders from product management, software architecture, and experience design across multiple Autodesk platforms, in the alignment and agreement towards strategic intents for the Access capability.

San Francisco, Ca, Us

As part of the company's strategic alignment, I was assigned to focus on authentication, authorization and identity integration; methods in determining customer and application access to the Autodesk ecosystem.Working within the Platform Services and Emerging Technologies division, I am instrumental in driving the user experience roadmap and strategic deliveries for the Identity and User Profile platform services; components that are integral in scaling customer relationships through digital experiences.Selective accomplishments:• Developed a series of credential-less strategies to help users securely access their accounts in various contexts, with the first being the launch of a personal access token feature; leading to an uptake of ~700 power users within the first quarter.• Defined the strategy to improve the authorization experience for desktop users, enabling seamless end-to-end workflows across desktop applications through capabilities of single sign-on and client session management.• Established the vision and strategies for personalizing experiences; to reduce attrition through lifelong engagement and nurturing users through different stages of growth.

San Francisco, Ca, Us

In early 2018, I took priority working on the Forge developer experience; by researching and formulating a new learning experience to Autodesk Forge APIs; that aims to:• Improve effectiveness of learning materials• Lower the steep learning curve• Increase overall learning satisfaction• Incorporate metrics for measuring experience effectivenessAfter establishing the groundwork and direction for the Forge learning experience, I moved on to assume a cohort leadership role with the Identity and Access Management platform in March 2019 - with the focus of driving experience design metrics across five geographically distributed squads (or Scrum teams).In other responsibilities, I drive General Data Protection Regulation (GDPR) designs and workflows for appropriating the management of user data; design & develop asynchronous user interfaces for service-oriented architectures; and advocating for the importance of user experience in a Service Level Indicators (SLIs).Selective accomplishments:• Designed the customer journey architecture; resulting in an end-to-end review and renovation of the ways of collecting, processing, and erasing of identity data to be compliant with GDPR.• Re-architected the information and content navigation model for the Forge Portal to scale for new business models and learning experiences, driving a 29.8% lift in adoption, and 67% increase in products engagement within the first quarter.

San Francisco, Ca, Us

I moved to the Cloud Platforms division in May 2014 to primarily lead the design of Autodesk authentication and identity platform. The platform provides all Autodesk users with the ability to access their cloud based entitlements and information by catering to varying needs in terms of demographics, product types and device configurations.In other assignments, I also led the design of Autodesk cloud based developer platform - a solution that enables businesses to develop customized solutions connecting to design and engineering data, processes and people. This effort led to the launch and subsequent releases of Forge, opening up pathways to Autodesk web technologies for both internal and external development purposes.Selective accomplishments:• Led the design to launch the developer platform (later rebranded Forge) within 3 months of research, design and development.• Overhauled the Identity visual experience using a responsive user interface framework in place of adaptive screen designs, bringing ~25% uplift in CSAT score and a reduction of ~2000 hours year-over-year on development efforts.• Developed enterprise SSO workflows to onboard over 70 companies within the first month of launch, allowing smooth provisioning and management of enterprise user identities.• Designed and launched the multi-factor authentication workflows and related campaigns to help secure end user accounts, bringing in 35K daily users uptake in the first month to a 7.48% overall adoption.• Instrumented tag manager and analytics frameworks to allow tracking of usage and behavior information and laying the groundwork for front-end experimentation, enabling optimization of designs through 5 A/B or multivariate experiment per month within the first quarter.

San Francisco, Ca, Us

I joined Autodesk in 2007 originally as a Product Designer for the Data Management division whereby I'm involved in the design of Vault, Productstream and Productstream Professional verticals.Subsequently in May 2011, the Product Designer title was rolled up and renamed to User Experience (UX) Designer as part of a global alignment to ensure consistent expectations across geographical locations.As a Senior UX Designer within the Manufacturing (MFG) division at Autodesk, I play an integral part in the development of critical features and tools for the Autodesk Vault family of products.Selective accomplishments:• Developed design specifications and prototypes for Productstream Professional and Vault clients as well as various CAD add-ins for R2009~2015.• Delivered next generation responsive web client prototype with interactive experiences based on jQuery and Bootstrap libraries.• Collaboratively designed and developed the Inventor - Teamcenter integration as well as Vault - Pro/Engineer and Vault - SolidWorks add-ins with external agencies.• Co-authored designer-developer collaborative workflow processes using Windows Presentation Foundation (WPF) for development work.• Designed and developed WPF User Interface (UI) controls and interaction behaviors for the Vault add-ins.

Us

Part of a distributed research and development (R&D) team, I am responsible for the mechanical design of the 4090µ+ 200mm wafer probing systems.My responsibilities includes:• Design and development of new system variants• Resolution of field mechanical related issues and design engineering changes• Calculation of tolerance stacks, clearance and interference fits• Defining geometrical dimensioning requirements• Analysis of structural, thermal and kinematic scenarios using finite element analysis (FEA)• Preparation and conducting Highly-Accelerated Life Testing (HALT) on developed designs• Administration of the PDMWorks Product Data Management (PDM) System

Shelton, Ct, Us

As the lead mechanical engineer in the Asia Pacific (APAC) region, my responsibilities include:• Development of aerospace, semiconductor and ultra-high vacuum components using Pro/ENGINEER; mainly bellows, seals and valves• Preparation of drawings using techniques in accordance to ANSI, AWS and ASME standards• Design checks which include material selection and stress amplitudes against service life and operating variables• Creation and maintenance of item master records and BOM data in MRP system• Collect, research and analyze empirical fatigue data for validation of designs• Project costing and management

Amsterdam, Noord-Holland, Nl

As a product engineer within the Domestic Appliance and Personal Care (DAP) division, I am involved primarily involved in the design and development of Philips range of hair care products. Responsibilities include:• Driving the hair care products design and development• Raise and review engineering changes through modification and/or update of designs• Approval of first article samples and make prompt decision in production process• Conduct engineering trial runs and pilot production for new development projects• Conduct cost reduction and innovation projects• Coordinate logistic supplies and equipment to ensure production stability during NPI phrase• Raise corrective actions to solve manufacturing problems• Involvement in ongoing improvement teams to improve working environment and consumer call-rate issues

Sg

Part of a team of composite crewchiefs, my responsibilities include:• Inspection of the A4SU Super Skyhawk's General Electric F404 turbofan engine• Perform before, turnaround, after flight servicing• Deploy and receive aircraft from flight and maintenance schedules• Member of salvage crew team for the F16 C/Ds Fighting Falcons• Training specialist to coordinate training and certification programs

Master Of Science (M.Sc.), Human Factors Engineering

Bachelor Of Engineering (B.Eng.), Mechanical Engineering

Advanced Diploma, Business Analytics For Data-Driven Decision Making

Advanced Diploma, Business Information Systems

Diploma, Manufacturing Engineering