My Professional Experience: I currently work for the U.S. Navy as an IT Specialist.I recently worked for the Hilton Worldwide for 12 years. As a Tier 1, Tier 2 & Tier 3 Support providing IT Help-Desk, Desktop Support, Hardware Support, Network Support including VOIP, LAN Support, Application Support, Program Support, Laptop Support, Blackberry Support, Multimedia Support, WiFi Support, Bluetooth Support, Wyse (Small PC) Client Support, Network Permissions Support, E-Mail Exchange Account Support, Telecommunications Support (Meridian then AVAYA) and phone lines. Myself and one Team Mate Supported 1,600 internal & external Users/Customers as well as Over-Seas. Please see Resume or E-Mail messages to: hogan.alan@hotmail.comAdditional Professional Experience: I'am a Reservist with the U.S. Navy.I just finished ADSW Orders with COMIDCRESCOM at NAS JRB FT. Worth.My current rate (job) is IT1 (Information Technology, 1st. Class Petty Officer).-Extensive Travel to ASIA, Europe & Middle East-Current & Active U.S. Government Security ClearanceMy Goals: I will to continue on with my volunteer work. I will to continue advancing with the U.S. Navy. I will continue with my education via the U.S. Navy, and The University Of North Texas.Specialties: Service as an IT Specialist providing top-notch service to both internal and external employees (Users/Customers). Processing IT Helpdesk tickets, IT Desktop tickets, requests, orders, answering questions, responding to concerns, and alleviating delicate situations with professionalism, courtesy and sensitivity.