Technical support adviser for Team KnowHow and formally Geek Squad. Our primary goal is to save clients from technology by providing third party technical support for a vast range of devices and software.The calls we take range from smart device setup to network configuration. All work with the company is over the phone support using remote desktop tools. If during a call the client had an issue a new or unfamiliar technology, we learn it. If it connects to the internet, we support it.On all calls and jobs I take full ownership until the work is complete and the client is happy. I regularly allow the customer to leave the call while I work on their issue, and keep regular contact.This role has helped develop my confidence in working with clients and has taught me new troubleshooting techniques for software and devices, particularly when under pressure from a client.

Working in a fast paced, FCA regulated environment. I was to ensure that every customer was helped in a timely manner. Ensuring that no barriers were put in the customer's way. I had also developed applications for help with correspondence with customers during my time there.

Delivering a ‘Customer Mania’ service level alongside accurately handling cash and using a till system.Promote products by ‘up-selling’ to reach daily target for the store. Providing excellent customer service in a fast-paced environment. Dealing with customer complaints and training staff to new and currentprocedures.Further to this, I trained as a Team Leader, training my team, ensuring the building is secure and starting and finishing the business day.